Patient Access Representative

Shriners Children's; Lexington (KY); On-site; USD 27,000 - 41,000; Full time

Job summary

Shriners Hospitals for Children in Lexington, KY seeks a Patient Access Representative to be the first point of contact for patients and families, handling registration, scheduling, and insurance verification with a focus on accuracy and empathy.

The ideal candidate will have a High School diploma, at least 1 year of scheduling/registration and receptionist/switchboard experience, and may be bilingual. This role supports efficient patient flow and smooth check-in across hospital services.

Qualifications

• High School diploma required.
• Bilingual preferred.
• 1 year experience in scheduling and registration.
• 1 year receptionist/switchboard experience.

Responsibilities

• Answer incoming calls on the main operator line.
• Greet and direct patients/families for appointments and treatment.
• Enter and update patient information in the computer system.
• Enter and update patient's insurance information.
• Check-in patients for scheduled appointments or admissions.
• Prepare and secure signatures on treatment and billing authorization forms.
• Scan documents into the EHR system.
• Verify insurance coverage for all patients receiving services.

Skills

Customer service

Scheduling

Registration

Data entry

Bilingual

Education

High School diploma

Tools

EHR system

Job description

Company OverviewShriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.Job DescriptionJob SummaryThe Patient Access Representative is the first point of contact for patients and families, providing exceptional customer service while facilitating efficient and accurate patient registration, scheduling, and insurance verification for Shriners Hospitals for Children.Key ResponsibilitiesAnswer incoming calls into the main operator line of the facilityGreets and directs patients/families presenting for appointments and treatmentAccurately enters and updates patient information into the computer systemEnters and updates patient's insurance informationPerforms check-in of patients who arrive for scheduled appointments or admissionsPrepares and secures signatures on required treatment and billing authorization formsScans necessary documents into the EHR systemVerifies insurance coverage for all patients receiving servicesRequired QualificationsHigh School diplomaPreferred QualificationsBilingual1 year experience in scheduling and registration1 year receptionist/switchboard experienceThe pay range for this position is $19.76 - $29.65. Compensation is determined based on years of relevant experience and departmental equity.