PDX Airport Passenger Experience Specialist

VIP Hospitality, LLC; Portland (OR); On-site; USD 22,000 - 29,000; Full time

Job summary

VIP Hospitality LLC at PDX Airport is seeking Customer Service Representatives to support incoming and outgoing domestic and international passengers with a proactive, friendly, and solutions-focused approach. You will help keep passenger flow organized, provide clear wayfinding, and work with airport partners to promote a smooth checkpoint experience.

The role requires strong verbal communication, dependability, and a professional appearance, with the ability to handle busy periods while

Qualifications

• High school diploma, GED, or equivalent preferred or required where applicable by contract or airport credentialing standards.
• Previous customer service experience preferred, especially in hospitality, aviation, transportation, retail, or high-volume public-facing environments.
• Ability to obtain and maintain all required airport badges, credentials, and clearances required for the assignment.
• Must meet applicable minimum age and work authorization requirements for the position and location.
• Strong verbal communication and interpersonal skills with the ability to provide clear instructions to passengers.

Responsibilities

• Assist passengers with locating checkpoints, lines, and appropriate airport resources while helping balance traffic in the lobby.
• Monitor passenger flow and proactively support line management to reduce congestion and improve the traveler experience.
• Learn and correctly operate stanchions at each checkpoint, including setting up, adjusting, and correcting queue layouts as needed.
• Work alongside PDX Terminal Operations, TSA, VIP Hospitality leadership, and other airport partners to support smooth checkpoint operations.
• Identify potential service or crowd-flow concerns early and communicate updates to team leads, supervisors, or management.
• Handle passenger concerns professionally and seek timely resolution or escalation to maintain a high level of customer satisfaction.
• Maintain a clean, organized, and professional presence in assigned lobby or checkpoint areas.

Skills

Strong verbal communication

Dependable

Punctual

Professional appearance

Customer service experience

Education

High school diploma or GED

Job description

VIP Hospitality LLC at PDX Airport is seeking Customer Service Representatives to support incoming and outgoing domestic and international passengers with a proactive, friendly, and solutions-focused approach. You will help keep passenger flow organized, provide clear wayfinding, and work with airport partners to promote a smooth checkpoint experience.

The role requires strong verbal communication, dependability, and a professional appearance, with the ability to handle busy periods while