PDX Customer Service Representative

Rippling, Inc.; Portland (OR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Hourly wage $21.75

Flexible shifts

Job summary

Rippling, Inc. is seeking a Customer Service Representative at Portland International Airport (PDX) to support inbound and outbound passengers with a proactive, friendly, and solutions-focused approach.

You will greet travelers, guide them to checkpoints, manage queues, coordinate with airport partners, and maintain professional standards across shifts and busy periods.

Qualifications

• Customer service experience in hospitality, aviation, or similar fields.
• Ability to work flexible shifts, mornings/evenings/holidays.
• Able to obtain airport badges and clearances.
• Strong communication and interpersonal skills.
• Spanish language proficiency preferred.

Responsibilities

• Greet passengers with a positive, approachable demeanor and maintain a professional tone.
• Proactively identify passengers who need assistance and provide guidance.
• Help passengers locate checkpoints, lines, and resources to balance traffic flow.
• Monitor queues and assist with line management to prevent congestion.
• Set up and adjust stanchions and queue layouts as needed.
• Respond to questions, provide accurate information, and escalate as necessary.
• Coordinate with airport partners to support smooth checkpoint operations.
• Use radios to share clear, timely operational updates.
• Support teammates during peak periods and adapt to changes in volume.

Skills

Customer service

Verbal communication

Bilingual Spanish

Flexible schedules

Problem solving

Education

High school diploma or equivalent

Job description

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

Customer Service Representative – PDX Airport

About the role

Customer Service Representatives support incoming and outgoing domestic and international passengers at Portland International Airport (PDX) by providing a proactive, friendly, and solutions-focused experience.

Representatives provide clear directions, assist with passenger flow, and help maintain organized lobby and checkpoint areas. Working alongside PDX Terminal Operations, TSA, VIP Hospitality leadership, and other airport partners, representatives respond professionally to passenger concerns and help create a smooth and welcoming travel experience.

Shift: Various shifts based on operational needs, including mornings, evenings, weekends, and holidays.

Hourly Pay: $21.75

What you'll do

• Greet passengers with a positive, approachable demeanor and maintain a calm, respectful, and professional tone.
• Proactively identify passengers who appear confused, delayed, or in need of assistance and provide timely guidance.
• Help passengers locate checkpoints, appropriate lines, and airport resources while supporting balanced traffic flow throughout the lobby.
• Monitor queues, assist with line management, and identify potential congestion or service concerns before they escalated.
• Set up, adjust, and maintain stanchions and checkpoint queue layouts according to operational needs and approved procedures.
• Respond promptly to passenger questions and concerns, provide accurate information, and elevate issues when additional support is needed.
• Coordinate with PDX Terminal Operations, TSA, VIP Hospitality leadership, and other airport partners to support smooth checkpoint operations.
• Use radios and other approved communication tools to share clear, accurate, and timely operational updates.
• Support teammates during peak periods and adapt to changes in passenger volume, checkpoint needs, and assignments.
• Maintain a clean, organized, and professional presence in assigned areas and follow applicable airport, TSA, Customs and Border Protection, client, and VIP Hospitality procedures and safety expectations.

Qualifications

• A service-focused attitude with a commitment to treating every traveler with courtesy, integrity, and respect.
• Previous customer service experience preferred, particularly in hospitality, aviation, transportation, retail, or other busy public-facing environments.
• Strong verbal communication and interpersonal skills, including the ability to provide clear directions to individuals and groups.
• Sound judgment, patience, and the ability to remain professional during busy or stressful travel periods.
• Dependability, punctuality, and the ability to maintain a professional appearance and positive attitude throughout the shift.
• Willingness to learn PDX Airport’s layout, checkpoints, passenger flow, and airport partner procedures.
• Ability to obtain and maintain all required airport badges, credentials, and clearances.
• Must meet applicable minimum age and work authorization requirements.
• High school diploma, GED, or equivalent preferred; required where applicable under contract or airport credentialing standards.
• Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and irregular shifts.
• Bilingual in Spanish (Highly Preferred)

Essential Functions and Physical Requirements

• Stand and remain alert for extended periods at assigned posts, with or without reasonable accommodation.
• Walk throughout busy airport areas, direct passengers, monitor queues, and provide assistance, with or without reasonable accommodation.
• Lift, move, or adjust stanchions and related queue-management equipment weighing up to 50 pounds, with or without reasonable accommodation.
• Communicate clearly in person and by radio in a fast-paced environment.

Shift: Various shifts based on operational needs, including mornings, evenings, weekends, and holidays.