PDS - Technical Service Coordinator (Charlotte, NC)

Piedmont Door Solutions; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Training and room to grow with a fast‑

A team that has your back

Job summary

Piedmont Door Solutions is seeking a Technical Service Coordinator in Charlotte, NC to connect customers, technicians, and the office. You will manage the service pipeline from first call to final invoice, ensuring timeliness, accuracy, and proper billing.

You will triage calls, order parts, review work orders, and coordinate quotes with technicians and the service manager, while keeping records up to date in our field service software.

Qualifications

• 2+ years of commercial automatic door experience (installation and service).
• Basic technical understanding of door hardware and entrance systems.
• Experience with field service and business software such as NetSuite, MSI, and Adobe (training provided).
• Proficiency in Microsoft Office (Outlook, Excel, and Word).
• Strong phone presence and customer service skills.
• Highly organized, detail-oriented, and calm under pressure.
• Ability to juggle multiple priorities and shifting schedules.
• High school diploma or GED.

Responsibilities

• Serve as the main point of contact for customers: take service requests, set expectations, and provide status updates
• Triage incoming calls and prioritize emergencies
• Order parts and materials, issue POs, and follow up with vendors and manufacturers on lead times
• Review technician work orders for accuracy and completeness before billing
• Close out jobs and send completed paperwork to billing on time
• Coordinate repair and upgrade quotes with technicians and the service manager
• Keep job records, service history, and customer info up to date in our field service software

Skills

Customer service

Organization

Time management

Detail-oriented

Problem solving

Multitasking

Calm under pressure

Education

High school diploma or GED

Tools

NetSuite

MSI

Adobe

Outlook

Excel

Word

Job description

PDS - Technical Service Coordinator (Charlotte, NC)

Charlotte, NC

Technical Service Coordinator - Charlotte, NC - Onsite

ABOUT PIEDMONT DOOR SOLUTIONS

Since 2001, Piedmont Door Solutions has been the Southeast's leading choice in pedestrian door and entrance solutions. We install, service, and maintain automatic doors, manual doors, and entrance systems for commercial customers such as hospitals, retail stores, grocery stores, airports, and office buildings. We're growing and looking for a sharp, organized Technical Service Coordinator to keep our field team moving.

POSITION OVERVIEW

The Technical Service Coordinator connects our customers, technicians, and office. You'll manage the service pipeline from first call to final invoice, making sure every job is done right, on time, and billed correctly. If you thrive in a fast-paced environment, enjoy solving problems on the fly, and like keeping a team on track, this role is for you.

WHAT YOU'LL DO

• Serve as the main point of contact for customers: take service requests, set expectations, and provide status updates
• Triage incoming calls and prioritize emergencies
• Order parts and materials, issue POs, and follow up with vendors and manufacturers on lead times
• Review technician work orders for accuracy and completeness before billing
• Close out jobs and send completed paperwork to billing on time
• Coordinate repair and upgrade quotes with technicians and the service manager
• Keep job records, service history, and customer info up to date in our field service software

WHAT YOU BRING

• 2+ years of commercial automatic door experience (installation and service)
• Basic technical understanding of door hardware and entrance systems
• Experience with field service and business software such as NetSuite, MSI, and Adobe (we're willing to train)
• Proficiency in Microsoft Office (Outlook, Excel, and Word)
• Strong phone presence and customer service skills
• Highly organized, detail-oriented, and calm under pressure
• Ability to juggle multiple priorities and shifting schedules
• High school diploma or GED

PREFERRED QUALIFICATIONS

• Familiarity with AAADM and ANSI A156.10 standards
• Knowledge of the local service area

WHAT WE OFFER

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Training and room to grow with a fast-growing company
• A team that has your back

Piedmont Door Solutions is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Piedmont Door Solutions's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.