PC Technician (JNY)

Titan Technologies; Tampa (FL); On-site; USD 60,000 - 66,000; Full time

Job summary

Titan Technologies, LLC is seeking an experienced PC Technician to support SITEC III contract with USSOCOM and related commands. You will manage End User Devices, diagnose hardware/software issues, and perform IMAC migrations while ensuring secure connections and compliant configurations.

The role requires DoD TS/SCI clearance, DoW 8140 compliance, and strong customer service skills. You will work on desktop and mobile devices, including VDI and VoIP services, in a high-demand environment.

Qualifications

• DoD TS/SCI clearance required and active.
• Experience with Windows OS and O365 suite.
• Proficient in hardware/software installation and troubleshooting.
• Experience managing Active Directory security groups and file shares.
• Familiarity with DoD/USSOCOM infrastructure is a plus.

Responsibilities

• Provide end-user and mission support for components and commands.
• Manage End User Devices with wired and wireless access.
• Troubleshoot hardware, software, and network issues.
• Perform IMAC migrations, hardware refreshes, or reinstallation.
• Install, test, and maintain IT equipment per standards.
• Coordinate site surveys and pre-install activities.
• Verify remote access and VDI in USSOCOM environments.
• Support VDI clients and recommend upgrades or replacements.
• Provide telephony services and VoIP provisioning.
• Deliver user training and resolve service issues.
• Collaborate with Enterprise teams to ensure timely delivery.

Skills

Active DoD TS/SCI clearance

DoW 8140 compliant

Windows OS & O365 experience

Hardware and software installation

Remote/VDI support

Education

HS Diploma

AS/AA

BS/BA

Tools

Remedy

SCCM

McAfee

Intune

Forescout

Tivoli

Hypori

Job description

• Pay or shift range: $60,000 USD to $66,000 USD
  The salary range provided reflects the budgeted compensation for this position. Final offers are determined based on a variety of factors, including relevant experience, specific skills, education, work location, internal equity, and alignment with current market data. All offers are made in accordance with applicable laws and regulations.

Description

Titan Technologies, LLC (Titan) is seeking an experienced, self-directed, PC Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) III contract. As a member of our team, you will help to assist USSOCOM, Service Component Commands, Theater Special Operations Commands (TSOC), and deployed forces in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain information flow, communications, and connectivity globally.

PC Technician must have excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems, and network connectivity. Must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. The PC Technician may be required to provision and maintain mobile devices (NIPR, SIPR and Gray).

Duties and Responsibilities:

Provides end-user and mission support for assigned components and commands, as directed by leadership.

Manages and supports End User Devices (EUDs) providing local or remote access via wired and wireless connectivity.

Troubleshoots and resolves hardware, software, and network connectivity issues.

Performs application and data migrations resulting from IMAC activities, hardware refreshes, or system reinstallation.

Builds, configures, tests, installs, and maintains IT equipment in accordance with approved hardware standards, software images, procedures, and mission requirements.

Plans, coordinates, and executes equipment installations, including pre-installation activities and site surveys.

Integrates, tests, and verifies remote access and VDI hardware and software in compliance with USSOCOM standard client images.

Manages and supports VDI clients, including recommending hardware and software upgrades or replacements.

Supports approved peripheral devices and associated configurations.

Provides IMAC services in accordance with organizational policies and procedures.

Uses Remedy to receive, document, track, and close service tickets, and updates management and tracking tools as required.

Uses enterprise tools such as SCCM, McAfee, Intune, Forescout, Tivoli, and Hypori to diagnose and resolve issues.

Provides telephony services, including provisioning and configuring VoIP devices, managing extension mobility, and activating or deactivating telephone features.

Interfaces directly with customers to deliver user training and resolve service-related issues.

Coordinates with Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, Engineering teams, and requesting organizations to ensure timely service delivery.

Recommends system, hardware, and software upgrades or replacements to improve performance and reliability.

Required Skills:

• Active DoD TS/SCI clearance.
• Must be DoW 8140 compliant under the Work Role Code 411 – Technical Support Specialist - Intermediate level.
• Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
• Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment.

Preferred Skills:

• Familiarity with secure communications environments and DoD/USSOCOM infrastructure.
• Experience with VoIP telephony services (e.g., extension mobility, provisioning, secure keying).
• Ability to work independently and prioritize multiple tasks in a high-demand environment.
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment.

Education:

• Min6 years with HS Diploma; 4 years with AS/AA; or 2 years with BS/BA.

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.