PC TECH SUPPORT -

UNM Hospital; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

UNM Hospital seeks a PC Workstation Support Technician to provide end-user hardware and software assistance in the IT - Customer Service department. You will install and correct hardware and software problems for the computer user population and ensure adherence to Hospital and Department Policies and Procedures.

This role involves no patient care assignment. Key duties include supporting standardization efforts, installing and configuring PC/workstation systems, assisting users, documenting

Qualifications

• Experience in computer science, electronics or related field
• 2 years of directly related experience
• Education: vocational or technical
• No patient care experience required

Responsibilities

• Standardization: participate in hardware and software standardization efforts.
• Installation: install and implement PC/workstation systems.
• Assist: help users with hardware/software and network problems.
• Assist: support client side of PC Client/Server apps.
• Document: prepare documentation for modified programs.
• Assemble: disassemble/reassemble PC hardware.
• Assist: aid IT Analysts in resolving issues.
• Maintenance: care for department facilities and equipment.
• Development: pursue ongoing professional growth through training.

Skills

PC hardware

Software troubleshooting

End-user support

Communication skills

Education

Vocational or Technical

Bachelor's Degree

Job description

Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: IT - Customer Service

FTE: 1.00

Full Time

Shift: Days

Position Summary

Provide PC workstation support to the computer user population. Assume responsibility for the installation and correction of hardware and software problems at the end-user level. Ensures adherence to Hospital and Departmental Policies and Procedures. No patient care assignment.

Detailed Responsibilities

• STANDARDIZATION - Participate in the Hospitals hardware and software standardization efforts as appropriate and assigned
• INSTALLATION - Responsible for the installation and implementation of PC and Workstation systems as they pertain to PC's
• ASSIST - Assist PC and Workstation users with hardware/software and network problems as they pertain to PC's
• ASSIST - Responsible for assisting in the implementation of the client side of PC Client/Server applications
• DOCUMENT - Prepare documentation for computer programs modified and developed
• ASSEMBLE - Ability to completely disassemble and reassemble PC hardware with minimal assistance
• ASSIST - Provide assistance to IT Analysts in finding suitable resolutions to hardware and software problems
• MAINTENANCE - Assist in the care and maintenance of department facilities, equipment, and supplies
• DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops

Qualifications

Education

Essential

• Vocational or Technical

Nonessential

• Bachelor's Degree

Essential

Education specialization:

• Related - Post High School

Nonessential

• Related Discipline

Experience

Essential: Computer science, electronics or related field 2 years directly related experience

Nonessential

3 years directly related experience

Credentials

Essential

• Not Applicable/Not Required

Physical Conditions

Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.

Essential

Working conditions:

• Minor Hazard - physical risks, dirt, dust, fumes, noise
• Tuberculosis testing is completed upon hire and additionally as required