Office Specialist

Augusta University; Augusta (GA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement plan

Job summary

Augusta University in Augusta, GA is seeking an administrative support specialist to assist the Ryan White clinical and administrative team in an outpatient clinic setting.

You will handle front desk duties, verify insurance, collect payments, schedule follow-ups, coordinate referrals, and ensure accurate documentation to support federal grant requirements.

Qualifications

• Associate's degree or equivalent with 3 years of office support experience.
• Strong organizational and multitasking abilities.
• Excellent interpersonal and customer service skills.

Responsibilities

• Provide administrative support to the Ryan White team in outpatient clinic.
• Verify patient demographics, insurance, and collect payments.
• Schedule follow-up appointments and manage check-out procedures.
• Assist with data management and federal grant requirements.

Skills

Organizational skills

Interpersonal communication

Attention to detail

Customer service

Education

Associate's degree

High School Diploma or GED with 3 years office support experience

Job description

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University. Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912. Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904.

College/Department Information

The Medical College of Georgia (MCG) is one of the nation's largest medical schools by class size, with 304 students per class. The MCG educational experience is anchored by the main campus in Augusta, with regional clinical campuses for third- and fourth-year students across the state, and two four-year campuses located in Athens (in partnership with the University of Georgia) and in Savannah (in partnership with Georgia Southern University). MCG's expanding partnerships with physicians and hospitals across Georgia currently provide more than 350 sites where students can experience the full spectrum of medicine, from complex care hospitals to small-town solo practices. MCG and its teaching hospitals also provide postgraduate education to approximately 575 residents and fellows in 50 different Accreditation Council for Graduate Medical Education-approved programs. Our researchers and clinicians focus on what most impacts the health of Georgia's and America's children and adults, including cardiovascular biology and disease, cancer, neurosciences and behavioral sciences, public and preventive health, regenerative and reparative medicine, personalized medicine and genomics. Our physician faculty also share their expertise with physicians and patients at about 100 clinics and hospitals statewide.

Job Summary

Provide administrative support to the Ryan White clinical and administrative team. Assist with federal grant requirements for the program. Assist with front desk/check-out desk responsibilities in an outpatient clinic setting. Follow up with patients who do not show to their appointments to reschedule their visit to the clinic.

Responsibilities

• Utilizes proper patient identification. Ensure all demographic and insurance information is obtained and correct. Sends query for insurance eligibility to validate and accurately document eligibility and benefits. Inform patients of in/out of network status. Collects all payments due. Accurately schedules patient follow-up appointments at check-out that best fit the patient's schedule in coordination of availability. Performs other duties to ensure reimbursement is received for appointments/services. Obtains all necessary patient demographics, insurance, and financial information for provider services rendered. Must adhere to physician/departmental scheduling protocols, as supported by hospital and clinical systems, to accurately schedule patients for appointments. Utilizes the appropriate clinician or manager for advice when unclear. Follows scripting, as necessary. Discusses problems/confidential information only in appropriate settings and with the appropriate personnel. Keeps any confidential documents secure and out of public view.
• Responsible for assisting in answering incoming calls in a courteous and professional manner, answering questions or inquiries regarding a student's assignment request for appointments, or redirecting calls to the appropriate party.
• Manages the internal clinical referral protocol, verifies patient information on all outside referrals received by patient services, assist patients with their request for scheduling special screening and informing patients of proper protocol for internal and external referrals.
• Perform other related duties incidental to the work described herein including participation in quality assurance agenda items to meet programmatic federal guidelines. Help with data management activities.
• Provides accurate and timely documentation to ensure compliance with reporting requirements for medical and administrative review.
• All other related duties/tasks as assigned.

Required Qualifications

Associate's degree from an accredited college or university in a related field.

OR

High School Diploma/GED from a recognized State or Federal accrediting organization with a minimum of three years of progressively responsible office support experience.

Knowledge, Skills, & Abilities

• Strong organizational skills.
• Excellent interpersonal, customer service, written and verbal communication skills.
• Be attentive, detailed, perform duties accurately and team oriented.
• Ability to multi-task and knowledge of modern office equipment.

Shift/Salary/Benefits

Shift: Days/M-F

Pay Band: B3

Salary Minimum: $16.54/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position.

Recruitment Period: 8/11/26 - Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

• health insurance
• dental insurance
• life insurance
• Teachers Retirement System (or Optional Retirement Plan)
• earned vacation time
• sick leave
• 13 paid holidays

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

Conditions of Employment

• All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
• If applicable for the specific position based on the duties: the candidate will also need to have a credit check complete for Positions of Trust and or approved departmental Purchase Card usage.
• Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
• For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
• All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgement and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. " Augusta University is a patient-and-family-centered care institution, where employees partner everyday with patients and families for success".

Augusta University is a tobacco free environment and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.