PC Support Technician III

Integrated Resources Inc.; Sparks Corner (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A premier staffing firm is seeking a Tech for desktop support in Sparks and Timonium, MD. The role involves troubleshooting and problem resolution for both MAC and Windows environments. Candidates should have a high school diploma and 5-7 years of relevant experience. The position offers an opportunity to work in a supportive team environment with a focus on quality service.

Qualifications

• 5 to 7 years’ experience in desktop support.
• Ability to install, remove, or repair computer systems.
• Good organizational and problem-solving skills.

Responsibilities

• Provide desktop support for MAC and Windows environments.
• Troubleshoot and resolve computer user issues.
• Assist with installation of hardware/software.

Skills

Troubleshooting

Problem-solving

Installation skills

Organizational skills

Education

High School Diploma

Job description

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time.

Job Description

Location: Sparks/Hunt Valley, MD

Duration: 6 Months

The Tech will provide desktop support to the Sparks and Timonium locations, supporting MAC as well as Windows environments.

• Provides basic troubleshooting assistance and ticket resolution for personal computer users.
• Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
• Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
• Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
• Assists with computer studies, projects, and implementation of policies throughout area of assignment.
• Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.
• Researches, analyzes and provides hardware/software quotations, ordering information and other purchasing information to users to assist in ordering needed equipment.

Qualifications

High School Diploma with 5 to 7 years’ experience. Good organizational and problem solving skills. Ability to install, remove or repair basic computer systems.

We are an equal opportunities employer and welcome applications from all qualified candidates.