Desktop Support

Integrated Resources Inc.; Painted Post (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in strategic workforce solutions, Integrated Resources Inc. is looking for a technical support candidate to manage desktop technology and assist users effectively. The role includes troubleshooting hardware/software and ensuring seamless operation of IT systems. Candidates with a 2-year degree or equivalent experience will thrive in this collaborative environment.

Qualifications

• Experience in configuring and imaging devices locally and over networks.
• Proficiency in hardware and software troubleshooting, repair, and replacement.

Responsibilities

• Manage acquisition, installation, and maintenance of desktop technology.
• Train end users on software applications.
• Resolve technical issues and coordinate resources.

Skills

Configuration and imaging devices

Hardware troubleshooting

Software troubleshooting

Education

2-year degree

Job description

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled, and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

Job Description

Position Overview

The ideal candidate will have a 2-year degree, which is highly preferred but not mandatory if you possess significant experience.

Responsibilities include:

• Effective acquisition, installation, maintenance, and use of desktop technology.
• Purchasing and installing hardware/software as needed.
• Bridging technology and business needs.
• Resolving issues with new and existing equipment.
• Training end users on software applications (if applicable).
• Managing end user requests and projects.
• Coordinating resources to resolve technical problems.
• Learning and applying basic knowledge in specific skill areas.
• Applying limited technical principles, theories, and concepts.
• Developing solutions to routine technical problems within a limited scope, with close supervision.
• Following detailed instructions and contributing to small projects or phases of larger projects.
• Ensuring results are achieved without serious impact on schedules and programs.
• Interacting primarily with supervisors, project leaders, and professionals within the team.
• Possibly engaging with external customers periodically.

Qualifications

• Experience in configuring and imaging devices locally and over networks.
• Proficiency in hardware and software troubleshooting, repair, and replacement.