PC Support Technician - Earn Bonus per Call

Worldwide TechServices; Charlottesville (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to perform hands-on repair and troubleshooting of desktops and laptops. You will interact with clients to diagnose issues, address technical problems, and respond promptly within client SLAs.

The role requires strong communication, the ability to travel to client sites, and basic repair tooling. Typical duties include handling service calls, reporting, and adhering to safety policies while supporting multiple clients and

Qualifications

• Typically requires technical school certification or equivalent and 0–2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain OEM certifications as directed by Management.
• Valid driver’s license and reliable transportation with valid registration and adequate insurance.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Technical troubleshooting

Client communication

Driving to client locations

Lift 50 lbs

Repair toolkit

Reliable transportation

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician to perform hands-on repair and troubleshooting of desktops and laptops. You will interact with clients to diagnose issues, address technical problems, and respond promptly within client SLAs.

The role requires strong communication, the ability to travel to client sites, and basic repair tooling. Typical duties include handling service calls, reporting, and adhering to safety policies while supporting multiple clients and