IT User Accounts Analyst

Apex Systems; Maryland; On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Accrued Sick Leave

11 Paid Federal Holidays

80 PTO hours after 12 months

Job summary

Apex Systems is seeking an IT User Accounts Analyst for a long-term on-site role at Joint Base Andrews. The candidate will manage user accounts, security groups, and access permissions while delivering high-quality user support in a DoD environment.

Responsibilities include provisioning accounts, troubleshooting access issues, and coordinating with end users and technical staff to ensure seamless operations. A TS/SCI-eligible clearance is required, with sponsorship unavailable.

Qualifications

• Requires knowledge of PC operating systems and Windows environments.
• Strong customer service and written/oral communication skills.
• Experience with help desk support and account provisioning/de-provisioning.

Responsibilities

• Create, modify, disable and delete user accounts in Active Directory for new hires, role changes, and terminations.
• Manage security and distribution groups and file permissions.
• Troubleshoot user access issues via phone, MS Teams, and email.
• Provide excellent end-user support for email, directories, and standard Windows apps.
• Assist with permissions and access management for shared resources.

Skills

Active Directory

Customer service

Windows

Education

Associate's degree

Tools

MS Teams

Active Directory

Job description

Job #: 3047167

Job Description

Candidates must be U.S. citizens able to obtain and/or maintain a Department of Defense security clearance as a condition and continuation of employment.

Position

IT User Accounts Analyst

Location

Joint Base Andrews (100% ONSITE)

Duration

Long Term Contract until 06/2029

Clearance

MUST BE ELIGIBLE TO MAINTAIN OR OBTAIN A TS/SCI CLEARANCE (sponsorship unavailable)

Shift

Monday – Friday 9:00 AM – 5:00 PM

Pay

$40.11/hr. (BASE PAY) + $5.09/hr. (SCA PAY) = $45.20/hr (SET RATE)

Benefits

Accrued Sick Leave | 11 Paid Federal Holidays | 80 PTO hours AFTER 12 Months

MUST HAVES

• Security+ CE (please send copy)
• Associate’s & 5+ years of experience OR 7+ Years of experience
• Proficient with Active Directory and excellent customer service skills

Responsibilities

Provides phone and in-person support to users in the areas of e-mail, directories, and standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Primary Duties

• Create, modify, disable and delete user accounts in Active Directory in response to new hires, role changes, and terminations. This includes managing user attributes and group membership.
• Create and maintain security and distribution groups.
• Troubleshoot and resolve user access issues, including login problems and permission errors via phone, MS teams & email
• Grant File share permissions
• Provide excellent customer service support to our end users for questions, problems or issues

Basic Requirements

• Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk.
• General experience includes information systems development and other work in the client/server field, or related fields.
• Demonstrated ability to communicate orally and in writing and a positive customer service attitude

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Company Culture

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

• medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

EEO Employer – Second Paragraph

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

American Disability Act Accommodations

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Transparency in Coverage

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.