Onsite Print Administrator

Kforce Inc; Martinez (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

HSA

FSA

401(k)

Paid time off

Job summary

Kforce is seeking an Onsite Print Administrator in Martinez, CA to monitor printers, manage consumables, and resolve technical issues in a fast-paced environment.

The role requires 2–5 years of related experience, a high school diploma or GED, and a focus on reliability, incident response, and customer satisfaction. This full-time onsite position offers benefits including medical/dental/vision, HSA, FSA, 401(k), and paid time off.

Qualifications

• GED or higher education or commensurate work experience.
• 2–5 years of related work experience, preferably in maintenance or quality.

Responsibilities

• Monitor systems, detect performance issues and resolve problems using established protocols.
• Address customer issues and inquiries to ensure satisfaction.
• Installations/configurations and scripted change management with incident handling.
• Assist end users with device functionality and clear paper jams.
• Manage consumables inventory and coordinate with HP branded support.

Skills

Customer support

Troubleshooting

Incident handling

Education

High School diploma or GED

Tools

HP printers

Job description

Responsibilities

Kforce is immediately adding a full-time Onsite Print Administrator in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Martinez, CA. Overview:

• Responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols
• Engages in addressing customer issues and inquiries to ensure utmost customer satisfaction
• Conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes
• Consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision

OSA Level II

• Manage consumable inventory
• Replace toner/consumables/paper
• Ensure adequate consumables are available at customer sites
• Clear paper jams
• Assist end user with device functionality
• Coordinated with HP with SW branded support
• Report customer dissatisfaction to CSM/SDM
• Assist with the collection of usage pages per devices as needed
• Swap out devices with spares as needed
• Perform initial trouble shooting

Requirements

• High School diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
• Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

• medical/dental/vision insurance
• HSA
• FSA
• 401(k)
• life, disability & ADD insurance to eligible employees
• Salaried personnel receive paid time off
• Hourly employees are not eligible for paid time off unless required by law
• Hourly employees on a Service Contract Act project are eligible for paid sick leave

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.