Onsite Print Administrator

Kforce Inc; Mather (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Kforce Inc is seeking a skilled professional to monitor systems, detect performance issues, resolve problems, and support change management processes. The role emphasizes customer issue resolution and adherence to incident and problem management guidelines.

In addition, you will perform OSA Level II tasks including inventory management, replacing consumables, clearing paper jams, assisting end users, and coordinating with HP branded support.

Qualifications

• Requires High School diploma or GED or equivalent work experience.
• Typically 2–5 years of related work experience in maintenance, quality, or a related field.

Responsibilities

• Monitor systems for performance issues and resolve problems per protocols.
• Address customer inquiries to ensure satisfaction.
• Conduct routine installations and configurations with scripted change management.
• Support incident, change, and problem management processes.

Skills

Customer service

Incident management

Troubleshooting

Change management

Team collaboration

Education

High School Diploma or GED

Job description

Responsibilities

• Responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols
• Engages in addressing customer issues and inquiries to ensure utmost customer satisfaction
• Conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes
• Consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision

OSA Level II

• Manage consumable inventory
• Replace toner/consumables/paper
• Ensure adequate consumables are available at customer sites
• Clear paper jams
• Assist end user with device functionality
• Coordinated with HP with SW branded support
• Report customer dissatisfaction to CSM/SDM
• Assist with the collection of usage pages per devices as needed
• Swap out devices with spares as needed
• Perform initial trouble shooting

Requirements

• High School diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
• Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.