PC & Peripheral Equipment Technician

University of Maryland Medical System; Glen Burnie (MD); On-site; USD 38,000 - 53,000; Full time

Job summary

University of Maryland Medical System seeks a capable IT technician to perform moderate to complex maintenance, troubleshoot computer systems, and manage spare parts across the organization. The role requires handling user issues, documenting work, and coordinating with the supervisor for priorities.

Responsibilities include installing equipment, configuring PCs and printers, and providing advanced-tier support when needed.

Qualifications

• High School Diploma or GED required; associate degree or related certification preferred.
• Experience with desktop equipment installations, configurations and troubleshooting.
• Ability to perform problem analysis and documentation in ticketing system.

Responsibilities

• Install or relocate computer equipment including PCs, thin clients, and printers at user locations.
• Provide first level problem analysis and escalate when necessary.
• Maintain inventory of spare parts and document system configurations.
• Log all service requests in the Helpdesk Call Tracking system with details.
• Coordinate with suppliers and contractors for installations and maintenance.

Skills

Customer Service

PC Hardware

Printer Hardware

Software Configuration

Network Troubleshooting

Communication Skills

Helpdesk Support

Education

High School Diploma

Associate's degree or cert in related field

Tools

Helpdesk Call Tracking

Microsoft Networking

Novell Networking

Job description

University of Maryland Medical System seeks a capable IT technician to perform moderate to complex maintenance, troubleshoot computer systems, and manage spare parts across the organization. The role requires handling user issues, documenting work, and coordinating with the supervisor for priorities.

Responsibilities include installing equipment, configuring PCs and printers, and providing advanced-tier support when needed.