PC Maintenance Tech II

University of Maryland Medical System; Glen Burnie (MD); On-site; USD 38,000 - 53,000; Full time

Job summary

University of Maryland Medical System seeks a capable IT technician to perform moderate to complex maintenance, troubleshoot computer systems, and manage spare parts across the organization. The role requires handling user issues, documenting work, and coordinating with the supervisor for priorities.

Responsibilities include installing equipment, configuring PCs and printers, and providing advanced-tier support when needed.

Qualifications

• High School Diploma or GED required; associate degree or related certification preferred.
• Experience with desktop equipment installations, configurations and troubleshooting.
• Ability to perform problem analysis and documentation in ticketing system.

Responsibilities

• Install or relocate computer equipment including PCs, thin clients, and printers at user locations.
• Provide first level problem analysis and escalate when necessary.
• Maintain inventory of spare parts and document system configurations.
• Log all service requests in the Helpdesk Call Tracking system with details.
• Coordinate with suppliers and contractors for installations and maintenance.

Skills

Customer Service

PC Hardware

Printer Hardware

Software Configuration

Network Troubleshooting

Communication Skills

Helpdesk Support

Education

High School Diploma

Associate's degree or cert in related field

Tools

Helpdesk Call Tracking

Microsoft Networking

Novell Networking

Job description

Job Requirements

Under limited supervision, performs moderate to complex maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment located throughout the organization. Maintains a spare parts inventory of systems, subsystems, and component parts used in repair work. Updates progress reports for all work performed. Receives work direction from supervisor on work priorities and daily assignments. Assists Senior PC Maintenance Technician.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Independently installs or relocates computer equipment, such as PCs, thin client terminals, printers, and other associated hardware at user locations ensuring access to electricity, network in accordance with departmental procedures, technical, operating and assembling manuals. Provides first level problem analysis. Masters base knowledge of assigned applications, hardware and network to support clinical and business environments. Resolves or escalates service requests when necessary. Independently performs technical downloads and PC configurations. Uses Helpdesk Call Tracking application to log all service and update requests accurately and well detailed. Collects data from customers to aid problem determination/resolution of request. Provides information to the Helpdesk for on-going follow up to customers until resolution of issue. Assists customers to identify and specify the nature of the request or problem, may identify more complex issues. Troubleshoots moderately complex issues and assists customers with various systems issues including Microsoft, Novell, PC/Laptop/Mobile, printer, software, hardware, and network connectivity issues. Provides advanced IT Tiered support teams by obtaining and providing appropriate information for escalated issues. Maintains an inventory of parts used and needed to re-order, including testing parts received for stock to ensure an effective level of service. Maintains an inventory for all equipment installed and oversees or performs documentation of all system configurations in a database as directed. Coordinates activities, times, schedules, with suppliers and contractors in regard to the installation, operation, maintenance and evaluation of user locations for data equipment ensuring problems are addressed appropriately and timely with UMMS standards and procedures. Collects and analyzes real-time trending information.

Work Experience Education and Experience

High School Diploma or equivalent GED is required. An Associate's degree or certification in Computer Science, Maintenance, Telecommunications, Certified Network Engineer or a related field is preferred. Two years experience with desk top equipment, performing installations, configurations, trouble shooting, and evaluations.

Knowledge, Skills and Abilities

• Proven Customer Service Skills.
• Knowledge and understanding of how technology can be applied to provide system support.
• Knowledge of PCs, terminals, and printer hardware and software configurations, Microsoft Networking, Novell Networking, cabling infrastructures.
• Demonstrated knowledge of electronic repair, troubleshooting techniques and test equipment.
• Demonstrated knowledge of electronic installations is required.
• Demonstrated knowledge of PC hardware and peripherals associated with applications.
• Demonstrated ability to read and follow instructions accurately, timely and effectively.
• Effective communication and organization skills; demonstrates confidence and creativity.
• Excellent customer service skills and the ability to work with all levels within the organization.
• Ability to perform daily work activities of the position assuring prompt and effective response to customer needs.
• Proficient in analysis and problem solving, ability to assess customer needs and determining appropriate solutions.
• Ability to understand and adhere to systems security and control procedures in accordance with departmental, vendor standards and regulatory bodies.

Working Conditions

Weekend, shift work, holiday, on-call, and may be require work beyond normal tour of duty to complete projects, meet deadlines, or respond to emergencies. Work is performed in various environments within UMMS. These environments include, but are not limited to the following: a standard office environment, Data Center/closets environment, or Healthcare environment. Periodic traveling out of town with overnight stays to obtain required training, education, or certification may be required. Work may include regular travel to and from the various affiliated institutions within the Medical System. Work may be required in a Healthcare facility which the observance of "Universal Precautions" is mandated. Universal Precautions involves the wearing of protective clothing/equipment and the observance of safe work practice. There is potential for regular exposure to hazardous materials and hazards from use of tools and power equipment in the work environment. Work is high demand and fast paced. May require lifting, carrying supplies/equipment, pushing/pulling equipment in excess of 40 lbs. May require standing stooping, bending and walking for prolonged periods of time. Talking and hearing necessary for conversations with callers, visitors, patients, families and staff members.

Benefits

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $27.44 - $38.41

Other Compensation (if applicable):Review the 2025-2026 UMMS Benefits Guide