PC/Equipment Support Technician

Sylvania; Flint (MI); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Sylvania is seeking a PC/Equipment Support Technician to plan, install, configure, and maintain desktop workstations and related equipment for Genesee Intermediate School District.

Role requires a minimum of three years' help desk or field service experience, strong troubleshooting, and knowledge of Windows, Office, Active Directory and Exchange. Travel to district sites may be required; A+/MCP certification is expected or considered as an equivalent by education/experience.

Qualifications

• A+ and/or MCP certification required; education and experience may be considered in lieu of certification.
• Minimum three years' experience supporting desktop computers in a help desk or field service environment.
• Demonstrated troubleshooting, problem-solving, and workstation support skills.
• Current knowledge of Windows, MS Office and Active Directory.
• Ability to pass proficiency testing and maintain proficiency in Microsoft Windows XP.
• Working knowledge of MS Exchange, LAN/WAN, TCP/IP and Internet.
• Strong written and oral communication, teamwork and problem solving.

Responsibilities

• Plan, install, configure and maintain PC workstations, peripherals and related equipment.
• Maintain workstation inventory and documentation.
• Evaluate and recommend workstation technologies to the Technical Services Supervisor.
• Install and configure workstation hardware/software per specs and quality standards.
• Diagnose, troubleshoot, resolve and repair hardware/software problems.
• Coordinate replacement/upgrade needs with supervisor across departments.
• Provide intake, tracking and resolution within the Helpdesk system.
• Implement preventive maintenance per manufacturer specs and district guidelines.
• Coordinate registration of maintenance agreements with manufacturers for warranty coverage.
• Develop specs and guidelines for a Common Office Environment with the supervisor.
• Ensure equipment is installed according to timelines and helpdesk priorities.
• Uphold Win-Win leadership in interactions.

Skills

Troubleshooting

Windows OS knowledge

MS Office

Active Directory

Networking basics

Communication skills

Teamwork

Education

Associate's degree or higher in computer science

A+ or MCP certification

Tools

MS Exchange

Windows XP proficiency

Helpdesk systems

Job description

Job Summary:

The PC/Equipment Support Technician is responsible for planning, installation, configuration and maintenance of personal computer workstations, peripherals and related support equipment. Maintains workstation inventory and documentation. Evaluates and makes recommendations for workstation-related technologies i.e. DVD players, flash drives, etc. to the Technical Services Supervisor.

Essential Duties (May include, but not limited to):

1. Responsible for the planning, installation, configuration and maintenance of personal computer workstations, peripherals and related support equipment for Genesee Intermediate School District.

2. Maintains workstation inventory and documentation.

3. Evaluates and makes recommendations for workstation-related technologies, i.e. DVD players, flash drives, etc. to the technical services Supervisor.

4. Installs and configures workstation hardware and software in accordance with manufacturer specifications and the intermediate school district’s standard of quality.

5. Responsible for diagnosing, troubleshooting, resolving and repairing workstation hardware and software problems and issues.

6. Maintains inventory and communicates with immediate supervisor the replacement and upgrade needs in various departments/programs for workstation and related support equipment.

7. Provides intake, tracking and resolution within the Helpdesk work order system.

8. Implements and performs preventive maintenance procedures in accordance with manufacturer specifications and the intermediate school district’s standard of quality.

9. Communicates and coordinates the registration of maintenance agreements with manufacturers to insure warranty coverage for workstations and related support equipment.

10. Develops specifications and assists the Technical Services Supervisor with guidelines for the implementation of a Common Office Environment.

11. Develops specifications and assists the Technical Services Supervisor with guidelines for the implementation of a Common Office Environment.

12. Works with department staff to insure that equipment is installed in accordance with established timelines and helpdesk priority.

13. Consistently models Win-Win leadership.

Other Duties:

1. Ensures that Acceptable Use Practice (AUP) forms are signed and approved by district Administrators prior to the installation of equipment.

2. Works with Technical Services Supervisor and department Director to review and renew all district Acceptable Use Practice (AUP) forms on an annual basis.

3. Performs other related duties as assigned.

Qualifications:

Education:

Associate's degree or higher in computer science or related field preferred. A+ and/or MCP certification required, education and experience may be in considered in lieu of certification. Demonstrated current knowledge and expertise supporting desktop computers and peripheral equipment required

Experience:

Minimum three years demonstrated successful current work experience supporting desktop computers in a help desk or field service environment required.

Skills/Other:

Demonstrated effective troubleshooting, problem-solving and workstation support skills required. Current knowledge of the latest version of Windows, MS Office and Active Directory required. Ability to pass proficiency testing and maintain proficiency in Microsoft Windows XP. Working knowledge of MS Exchange, basic networking technologies, LAN/WAN, TCP/IP and Internet. Capable of working in a fast-paced, dynamic environment. Ability to adapt to changing priorities and to assimilate new knowledge quickly and effectively in order to incorporate the products and outgrowths of evolving technologies. Ability to utilize district technology and work to maintain proficiency, as required skills sets change with technology and/or the needs of the district. Must demonstrate strong written and oral communication skills. Strong teamwork, interpersonal communication and problem solving skills. Ability to maintain positive working relationships with team members. Works successfully as a team member. Demonstrated mental/physical ability and stamina for meeting the essential duties of the position and the ability to travel to and from the intermediate school district and constituent districts as needed. Punctuality and good attendance are requirements for the position. Ability to work a flexible workday, workweek, and work year in order to meet the needs of the position, the department and the district. Demonstrate honesty, integrity, and professionalism at all times. Ability to exercise good judgment and make decisions in accordance with board policies and established administrative guidelines.

Special Job Considerations:

Certification: Required

Type of Certification: A+ and/or MCP

Bargaining Unit: None

Salary Schedule: Contracted

Immediate Supervisor: Technical Services Supervisor

Supervision: