PC Analyst/Support Technician

Commonwealth of VA Careers; Virginia Beach (VA); On-site; USD 44,000 - 59,000; Full time

Job summary

Commonwealth of VA Careers seeks a PC Analyst/Support Technician for the Virginia Beach Juvenile and Domestic Relations Court. The role reports to the Clerk of Court and works under the Chief Deputy Clerk of Administration to maintain IT services.

Responsibilities include hardware/software troubleshooting, configuring video conferencing, training users in Office apps, managing inventory, updating forms and the court website, and coordinating IT projects with City and Supreme Court IT.

Qualifications

• Experience in hardware, software, and network troubleshooting and support.
• Proficient in training staff to use Microsoft Excel, Word, Adobe Acrobat and Outlook.
• Excellent organizational, verbal and written communication skills.

Responsibilities

• Install, upgrade, troubleshoot PCs, printers, scanners, and video conferencing equipment.
• Train new users in PC hardware and software usage.
• Respond to user needs and coordinate IT issues with City and Supreme Court IT.
• Manage hardware, software licenses, repairs, upgrades, and forms inventory.
• Create and update forms to be user-friendly, pdf-fillable, and ADA compliant.
• Update the court's local website and social media accounts.
• Coordinate IT projects with City and Supreme Court IT staff.
• Manage remote hearing requests and provide excellent customer service.

Skills

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Customer service

Communication skills

Training staff

Education

Associate degree or technical training

Tools

Microsoft Excel

Microsoft Word

Adobe Acrobat

Outlook

Job description

Title: PC Analyst/Support Technician

State Role Title: Salary Non-Specified

Hiring Range: $51,490

Location: Virginia Beach Juvenile and Domestic Relations Court

Agency Website: www.vacourts.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Beach Juvenile and Domestic Relations District Court PC Analyst/Support Technician position (Grade 12) is assigned operational responsibilities under the direction of the Chief Deputy Clerk of Administration and ultimately reports to the Clerk of Court. The successful candidate will be responsible for technical support, troubleshooting software and hardware for PCs, video conferencing and telephones, updating and creating forms, managing supplies, and other court support as needed.

Essential Duties & Responsibilities

Duties include but are not limited to:

• Installation, upgrading, troubleshooting and support of PC’s, printers, scanners, and video conferencing equipment.
• Train all new users in the proper use of the PC, hardware, and software programs.
• Respond timely to user needs regarding hardware and software usage, computer down time, regular maintenance and unanticipated problems. Report and work to resolve issues with City and Supreme Court IT.
• Manage inventory for all hardware, software, licenses, repairs, upgrades, forms, and supplies.
• Manage forms and supplies inventory including ordering, receiving, storing, and maintaining an accurate inventory list.
• Create and update forms for the court ensuring they are user-friendly, pdf-fillable, and ADA compliant.
• Update and maintain the court’s local website and social media accounts.
• Be the court’s liaison with City and Supreme Court IT staff to obtain connectivity to and from the Supreme Court and City’s networks as well as coordinate any IT projects.
• Must be a motivated self-starter who is able to work individually as well as in a team environment.
• Manage remote hearing requests.
• Provide excellent customer service.

Minimum Qualifications

The most competitive candidates will possess:

Minimum Qualifications/Experience

• Experience in hardware, software, and network troubleshooting and support.
• Must be proficient in and be able to train staff to use Microsoft Excel, Word, Adobe Acrobat and Outlook.
• Must have excellent organizational skills as well as verbal and written communication skills.

Preferred Qualifications

Associate degree and/or technical training equivalent

Physical Demands and Work Environment

Work is primarily performed in an office and courtroom setting. Duties require frequent standing, bending, bending neck up, down and turning, stooping, crouching, climbing, crawling, repetitive motion with wrist, hands and fingers, reaching, fingering and grasping. The employee may be required to lift or carry items weighing approximately 25 pounds. Reasonable accommodations may be made.

Contact Information

Email: [e-mail]