PBX - Telephone Operator

Hyatt Hotels Corporation; Tampa (FL); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free room nights after 90 days

Discounted colleague room rates

Discounted Friends & Family rates

Medical, prescription, dental, and vis

401(k) with company match

Paid vacation and sick days

Paid family bonding time and adoption

Employee Stock Purchase Plan

Retail discounts (Apple, AT&T, Verizon

Headspace and more

Job summary

Hyatt Hotels Corporation is hiring a PBX Telephone Operator to welcome guests and handle a high volume of calls with a courteous, professional demeanor.

You will answer calls, answer questions about the property, and assist Front Desk as needed, while supporting in-room dining orders. Previous Front Desk or PBX experience is preferred, and Hyatt emphasizes a caring, service-oriented environment.

Qualifications

• Must enjoy helping guests in a fast-paced hotel environment.
• Refined verbal and written communication skills are essential.
• Strong typing skills and the ability to handle a high volume of calls.
• A pleasant, professional phone manner is required.

Responsibilities

• Answer incoming hotel calls and respond to questions about the property.
• Manage a high volume of calls with a friendly attitude and excellent phone manner.
• Support the team by delivering in-room dining orders and assisting the Front Desk as needed.

Skills

Customer service

Phone etiquette

Typing speed

Communication skills

Tools

PBX/Front Desk systems

Job description

\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

At Hyatt, guests choose us because of our caring, attentive associates, who provide efficient service and create meaningful experiences. As a PBX Telephone Operator, you’ll help make every interaction welcoming and helpful.

In this role, you’ll answer incoming hotel calls, respond to questions about the property, and manage a high volume of calls with a pleasant attitude and excellent phone manner. You’ll also support the team by delivering in-room dining orders and assisting the Front Desk as needed.

• Free room nights after 90 days, plus discounted colleague and Friends & Family room rates upon hire


• Medical, prescription, dental, and vision insurance


• 401(k) with company match


• Paid vacation, sick days, new child leave, and a personal day


• Paid family bonding time and adoption assistance


• Employee Stock Purchase Plan


• Discounts at retailers including Apple, AT&T, Verizon, Headspace, and more

Hyatt associates work in a high-performing environment and enjoy meaningful rewards. Whether you’re looking for career opportunities, professional growth, or a supportive workplace, we’re ready to welcome you.

Qualifications

• A genuine desire to meet the needs of others in a fast-paced environment


• Refined verbal and written communication skills


• Strong typing skills and the ability to handle a high volume of calls


• A pleasant, professional phone manner

Previous Front Desk or PBX experience preferred

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.