PBX - Telephone Operator

Hyatt Hotels Corporation; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated PBX Agent to join their dynamic team. This role is pivotal in ensuring excellent guest experiences by efficiently handling room reservations and managing communications. The ideal candidate will possess refined verbal communication skills and a genuine desire to meet the needs of guests in a fast-paced environment. If you thrive in a collaborative atmosphere and are flexible with your schedule, this opportunity could be your next career move.

Qualifications

• Desire to satisfy guest needs in a fast-paced environment.
• Refined verbal communication skills essential for guest interactions.

Responsibilities

• Handle guest room reservations and provide hotel information.
• Answer incoming calls and manage guest communications.

Skills

Verbal Communication

Customer Service

Flexibility

Job description

The provided job description contains relevant information about the company, role, and qualifications. However, it includes irrelevant content such as quotes about success and a detailed description of the Thompson Dallas hotel that are not directly related to the PBX Agent position. Additionally, the description could benefit from clearer separation of sections and a more concise presentation of responsibilities and qualifications. Below is a refined version focusing on the PBX Agent role, removing extraneous details, and improving readability:

Job Title: PBX Agent

Responsibilities include:

1. Handling guest room reservation requests and providing hotel facility information.
2. Answering all incoming calls, managing guest mail and faxes, and taking messages.
3. Blocking rooms, entering group rooming lists, posting prepayments, billing no-shows, and other duties as assigned.

Qualifications

• A genuine desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal communication skills.
• Ability to sit for long periods.
• Flexibility to work weekends and holidays.

Hyatt is an equal employment opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.

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