PBX Switchboard Operator

HCA Healthcare; Denton (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking healthcare provider as a PBX Switchboard Operator, where your passion for patient interactions is valued. In this role, you'll be responsible for routing calls and responding to emergencies, ensuring effective communication in a fast-paced environment. This opportunity offers personal growth and satisfaction, making a real difference in patient care. With a commitment to ethical practices and a supportive team, you'll thrive in a culture that values your expertise. Unlock your potential and apply today to be part of a caring community dedicated to making a difference.

Benefits

Comprehensive Medical Coverage

Dental and Vision Benefits

401(k) Plan with Matching

Education Assistance

Employee Stock Purchase Plan

Flexible Spending Accounts

Time Away From Work Program

Free Counseling Services

Family Support Programs

Recognition Programs

Qualifications

• Must have clear English diction for effective communication.
• Previous PBX and/or hospital experience is helpful but not required.

Responsibilities

• Route calls into and out of the facility while providing excellent customer service.
• Respond to emergencies by following proper protocols.

Skills

Customer Service Skills

Communication Skills

Clerical Skills

Detail Oriented

Ability to Handle Multiple Tasks

Education

High School Diploma/GED

Job description

Description

Medical City Denton

PBX Switchboard Operator, PRN

Introduction

Do you have the PRN career opportunities as a PBX Switchboard Operator you want with your current employer? We have an exciting opportunity for you to join Medical City Denton which is part of the nations leading provider of healthcare services, HCA Healthcare.

Benefits

Medical City Denton, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  
• Fertility and family building benefits through Progyny
  
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• Family support, including adoption assistance, child and elder care resources and consumer discounts
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan
  
• Retirement readiness and rollover services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a PBX Switchboard Operator where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

Responsible for routing calls into and out of the facility with an expectation of providing good customer service to all callers. Responsible for responding to emergencies/codes by following proper protocol and notifying appropriate internal and external parties.

What qualifications you will need:

• Previous PBX and/or hospital experience helpful, but not required.
• Must have clear English diction for overhead paging and communication of emergency situations.
• Clerical skills, such as typing and telephone are required.
• Customer service skills required.
• Communication skills are necessary to communicate with patients, physicians, staff, public, and administration.
• Must have the ability to handle multiple tasks and maintain organization.
• Must be detail oriented.
• Must possess skills to make decisions upholding hospital/department policy and procedures.
• Effective communication skills are necessary.
• Must be able to work under heavy demands and a stressful environment with frequent interruptions.
• High School Diploma/GED

HCA Healthcare has been named one of the World’s Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our PBX Switchboard Operator opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status