PBX - Telephone Operator

Hyatt Hotels Corporation; Dallas (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a PBX Agent to join their team. This role involves managing guest room reservations, answering inquiries about hotel facilities, and providing essential information about the local area. The ideal candidate will possess refined communication skills and a genuine desire to meet the needs of guests in a fast-paced environment. This position offers a unique opportunity to work in a vibrant setting that emphasizes learning and personal growth. If you thrive in dynamic environments and are eager to contribute to a memorable guest experience, this role is perfect for you.

Qualifications

• Desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal communication skills are essential.

Responsibilities

• Handle guest room reservation requests and provide hotel information.
• Answer incoming calls, manage guest mail, and take messages.

Skills

Verbal Communication Skills

Customer Service

Flexibility

Job description

Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

Thompson Dallas, the Texas debut at The National, a 52 story building boasting a midcentury-modern hexagon design, rising prominently above the Dallas skyline. Designed to encompass an entire city block, Thompson Dallas will offer 219 guestrooms including 52 suites, 2 defining dining options and 20,000 sq feet of stunning event space. Other amenities will include a resort style pool, custom curated fitness facility, spa, and dog park. Thompson Dallas will bring guests and community together through an inspired tribute to history, design and culture.

A PBX Agent is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, providing guests with hotel facility information and answering questions relating to the hotel and local area, blocking rooms, entering group rooming lists, posting prepayments, billing no-show reservations, and other duties as assigned. The PBX Agent is also responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal communication skills.
• Ability to sit for long periods of time.
• Must be able to work a flexible schedule, including weekends and holidays.