PBX Switchboard Operator-PBX Operations

Nationwide Children's Hospital; North Carolina; On-site; USD 19,286,000 - 30,307,000; Full time

Job summary

Nationwide Children's Hospital is seeking a PBX operator to manage the front-line communications, answering incoming calls and relaying urgent paging messages. You will direct calls to the appropriate departments and assist with visitor inquiries while maintaining confidentiality and accurate records.

We value calm under pressure and the ability to multitask across multiple systems. Training and onboarding new staff may be part of the role, with opportunities to collaborate with clinical and

Qualifications

• High School Diploma or equivalent required.
• Six months PBX/operator experience or one year with multi-line phones preferred.
• Knowledge of medical terminology.

Responsibilities

• Answers incoming calls and directs them to the appropriate department or person.
• Places outgoing calls as requested by employees and management.
• Maintains accurate and up-to-date records of all calls made and received.
• Greets visitors and directs them to the appropriate area or person.
• Provides general information to callers and visitors as needed.
• Assists in training and onboarding new staff.

Skills

Medical terminology

Communication skills

Customer service

Multitasking

Computer skills

Confidentiality

Information retention

Education

High School Diploma

Job description

Overview:

Variable Hours ranging from 7am -12am

Job Description Summary:

Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as necessary and directs them where they are needed, and reports any telephone problems.

Job Description:

Essential Functions:

• Answers incoming calls and directs them to the appropriate department or person.
• Places outgoing calls as requested by employees and management.
• Maintains accurate and up-to-date records of all calls made and received.
• Greets visitors and directs them to the appropriate area or person.
• Provides general information to callers and visitors as needed.
• Assists in training and onboarding new staff.

Education Requirement:

High School Diploma or equivalent, required.

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills:

• Knowledge of medical terminology.
• Excellentcommunication,interpersonal, and customer serviceskills
• Ability to multi-task, maintaining accuracy and efficiency.
• Effective computer,spreadsheet, and analytical skills.
• Ability to maintain composure in stressful situations,maintain confidentiality, andrespond quickly to emergency situations.
• Ability to retain and repeat pertinent information.

Experience:

Six months of experience as PBX operator or one year of experience with multi-line phones, preferred.

Physical Requirements:

OCCASIONALLY: Decision Making, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Problem solving

FREQUENTLY: Computer skills, Hand use: grasping, gripping, turning, Interpreting Data, Repetitive hand/arm use

CONTINUOUSLY: Audible speech, Hearing acuity, Seeing – Far/near, Sitting

Additional Physical Requirements performed but not listed above:

(not specified)

“The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet”