PBX Operator PRN

Texas Orthopedic Hospital; Houston (TX); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

401(k) with match

Employee Stock Purchase Plan

Tuition assistance

Fertility and family building support

Job summary

Texas Orthopedic Hospital in Houston is seeking a PBX Operator PRN to manage hospital-wide telephone communications, coordinate with physicians and staff, and respond to emergent codes with professionalism. This role emphasizes courteous, accurate call handling and a patient-centered approach.

You will use the directory to locate station numbers, relay calls, and ensure proper phrasing and timing in all interactions with patients, visitors, and colleagues.

Qualifications

• 1 year of experience required.
• No travel required.

Responsibilities

• Handle hospital-wide telephone communications in a courteous, efficient manner.
• Relay calls using hospital directory and coordinate with staff.
• Answer questions, place callers on hold with permission, and transfer calls as needed.
• Maintain professionalism and clear communication during emergent codes.

Job description

Do you have the PRN career opportunities as a(an) PBX Operator PRN you want with your current employer? We have an exciting opportunity for you to join Texas Orthopedic Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

Assumes responsibility and accountability for communication process of the hospital to include handling various codes and other emergent type occurrences. Provides compassionate and competent service for all patients, visitors, physicians, and employees, considering individual needs related to growth, development, sensitivity to pain, and ability to effectively communicate. Responsible for other related departmental assignments as requested by the Director of Inpatient Services and/or other hospital administrative personnel as appointed.

What you will do in this role:

• Displays sensitivity to the needs of the patients and other co-workers.
• Places the well-being of the patient as his/her first priority.
• Demonstrates responsiveness to physicians, families, co-workers and visitors in a timely manner.
• Demonstrates a willingness and thoroughness to provide service to all customers (physicians, patients, families, co-workers and visitors).
• Demonstrates good organizational skills in coordinating services to all customers physicians, patients, families, co-workers and visitors.
• Demonstrates responsiveness to physicians, patients, families, co-workers and visitors in a timely manner.
• Necessitates coordination of hand-eye and manual dexterity sufficient to competently operate a keyboard, telephone and two-way radio dispatch.
• Ability to handle various codes and other emergent type occurrences in a controlled and professional manner.
• Refers to the hospital directory to ascertain station numbers of persons called and manipulates associated keys to relay calls appropriately using proper words and phrases 100% of the time (see 5a below)
• Responsible for handling hospital-wide telephone communications in an efficient and courteous manner.
• Uses proper words and phrases 100% of the time when communicating via telephone to include:
• When answering the phone –“Thank you for calling Texas Orthopedic Hospital, this is ___, how may I help you?”
• When transferring a call – “Please hold and I will transfer you to___.”
• Always ask permission prior to placing someone on hold.
• Always thank the caller.
• Always ask “May I help you” and introduce yourself by name and the name of the hospital.
• Always speak in a pleasant tone, try to smile while speaking.
• Patients will be informed that you will notify the nurse immediately of their request.
• Responsible for utilization of the public address system as duty requires.
• Presents professionalism and clarity of speech.
• Answers questions of callers promptly and professionally. If the answer is unknown, ask if you may place the caller on hold and obtain the answer immediately.

What qualifications you will need:

No Travel Required

Benefits

1 years experience Required Years of Experience

Texas Orthopedic Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location and position.

Opened in 1995, Texas Orthopedic Hospital was developed to provide high-quality, cost-effective, specialized orthopedic care in a streamlined environment focused on wellness, mobility and quick recovery. As one of the only specialty hospitals in the country focusing solely on orthopedics, Texas Orthopedic Hospital is pleased to offer all services conveniently located within one building. Texas Orthopedic Hospital is partially physician-owned and partners with Fondren Orthopedic Group, L.L.P., the largest and most comprehensive association of private orthopedic surgeons in the Houston area and one of the largest in the nation. Our physicians are internationally renowned and as a result, patients at Texas Orthopedic Hospital receive precise diagnoses and the very latest in treatment options. Texas Orthopedic Hospital is affiliated with HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our PBX Operator PRN opening. We review all applications. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status