TELEPHONE OPERATOR - PRN

Universal Health Services; Denison (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Denison, Texas, is seeking a Telephone Operator to manage emergency calls and direct incoming calls with professionalism. The ideal candidate has at least a year of experience in PBX or customer service, preferably in a hospital setting. Strong communication skills and the ability to remain calm under pressure are essential. This position offers a critical role in ensuring effective communication within the healthcare environment, fostering a strong relationship with the community.

Qualifications

• 1+ years of PBX or customer service experience required.
• Previous hospital experience strongly preferred.
• Ability to perform competently in emergency situations.

Responsibilities

• Handle emergency calls and codes.
• Respond to incoming calls timely and courteously.
• Direct callers to appropriate lines of communication.

Skills

PBX Experience

Customer Service

Communication Skills

Keyboard/Computer Skills

Stress Management

English Fluency

Job description

Responsibilities

Texoma Medical Center, a 414-bed acute care facility has been providing quality health care to the residents of North Texas and Southern Oklahoma since 1965. Our main campus is located in Denison, Texas, approximately one hour north of the Dallas/Fort Worth area and just south of the Texas/Oklahoma border. In addition, we have numerous facilities in locations throughout the Texoma region. Since 1965, TMC has forged a special relationship with the people of North Texas and Southern Oklahoma. Texoma residents have come to depend on TMC to meet a spectrum of physical, mental and spiritual needs. TMC has responded with unique services to provide the kind of sophisticated, experienced care that was once available only in major metropolitan areas. We offer major specialty services including open heart surgery and neurosurgery. Advanced resources such as certified trauma care support TMC's role as a regional specialty center.

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

The Telephone Operator handles emergency calls and codes. Responds to incoming calls in a timely manner, directs caller to appropriate line demonstrating smooth, clear, and courteous professional communication practices.

Qualifications

Requires at least 1 year of PBX or customer service experience requiring extensive phone work. Previous hospital experience strongly preferred.

Reading and numerical competency.

Requires the ability to fluently speak and understand English. Must have the ability to perform calmly, competently and quickly in emergency situations. Ability to clearly articulate applicable information in a calm, competent and expeditious manner. Able to consistently handle stressful situations with professionalism and utilizes sound judgement. Must have excellent keyboard/computer skills, hospital experience preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

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