PBX Operator

Baptist Health; Lexington (KY); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Preventive Plan

Retirement Plans

Job summary

Baptist Health Lexington is seeking a PBX Operator (PRN) to manage incoming calls from the switchboard and patient information lines with courtesy and professionalism.

You'll monitor alarms and emergency phones, relay critical information quickly, and handle walk-up inquiries from patients and visitors, ensuring smooth communications across the hospital.

Required is a high school diploma or equivalent and at least one year of customer service experience; previous switchboard work is a plus.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience.

Responsibilities

• Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner.
• Monitor alarms and emergency telephones in the switchboard and communicate information quickly.
• Provide information to walk-up visitors and patients in a courteous and professional manner.
• Receive and process work orders in a timely and professional manner.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Summary

The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical staff across the hospital. The department is staffed 24/7, providing continuous support to clinical operations, security, and patient services. With a focus on professionalism, excellent customer service, and attention to detail, PBX/Switchboard contributes significantly to the smooth, safe, and efficient functioning of the organization.

Job Description:

PBX Operator

PRN

Job Description:

• Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner.
• Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner.
• Provide information to walk-up visitors and patients in a courteous and professional manner.

Requirements:

• High school diploma or equivalent
• One year customer service experience

Benefits: PRN

• Preventive Plan
• Retirement Plans

Baptist Health is an Equal Employment Opportunity employer.