PBX Operator - Communications Center

Providence; Everett (WA); On-site; USD 25,000 - 39,000; Full time

Job summary

Providence Regional Medical Center Everett is seeking a dedicated operator to manage the hospital's main telephone line, physician's answering service, and in-house calls. You will assist visitors, provide paging, and coordinate critical emergency communications across codes and helicopter arrivals.

The role requires prior switchboard experience in healthcare or large organizations, with preference for healthcare familiarity.

Qualifications

• Previous switchboard experience in healthcare setting.
• Answering service or answering phones at large organizations.

Responsibilities

• Answer incoming calls on the hospital's main line and operator services.
• Provide in-person visitor information, reception, and paging.
• Coordinate emergency communications (Trauma Codes, Codes Red/Blue, NICU, etc.).
• Monitor alarm panels and participate in Fire and Disaster Drills.
• Operate hospital two-way radios and support paging needs.

Skills

Switchboard experience

Answering service experience

Healthcare experience

Job description

Responsible for answering all incoming calls into the hospital's main telephone number, physician's answering service and in house operator calls; provides in person visitor information, reception, and paging. Coordinates all emergency communications to include Trauma Codes, Codes 4, NICU, Codes Red, Codes Blue, Codes Yellows, Codes 900, and Helicopter Landing. Monitors Hospital Alarm Panels, handles all Fire and Disaster Drills and operates hospital two way radios.

Providence caregivers are not simply valued – they’re invaluable. Join our team atProvidence Regional Medical Center Everett and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Providence Regional Medical Center Everett received the HealthGrades Distinguished Hospital Award for Clinical Excellence four years in a row.

Required Qualifications:

• Previous switchboard experience in healthcare setting.
• Answering service experience or answering phones at large organizations.

Preferred Qualifications:

• Healthcare experience

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.