PBX Operator - Communications Center

Providence Swedish Medical Center; Everett, Northern (WA, KY); On-site; USD 31,000 - 53,000; Full time

Job summary

Providence Regional Medical Center Everett is seeking an experienced administrative professional to manage caller inquiries, visitor information, and paging from the hospital's main number and physician's answering service. You will support the in-house operator and coordinate emergency communications to trauma codes and critical alerts.

Join Providence Regional Medical Center Everett to contribute to patient-focused care, benefit from a comprehensive package, and work in a team that values

Qualifications

• Previous switchboard experience in healthcare setting.
• Answering service experience or answering phones at large organizations.

Responsibilities

• Answer all incoming calls into the hospital's main telephone number and physician's answering service.
• Provide in-person visitor information, reception, and paging.
• Coordinate all emergency communications including Trauma Codes, Codes 4, NICU, Codes Red, Codes Blue, Codes Yellows, Codes 900, and Helicopter Landing.
• Monitor hospital alarm panels; handle all fire and disaster drills and operate hospital two-way radios.

Skills

Switchboard experience

Answering phones

Job description

Description

Responsible for answering all incoming calls into the hospital's main telephone number, physician's answering service and in house operator calls; provides in person visitor information, reception, and paging. Coordinates all emergency communications to include Trauma Codes, Codes 4, NICU, Codes Red, Codes Blue, Codes Yellows, Codes 900, and Helicopter Landing. Monitors Hospital Alarm Panels, handles all Fire and Disaster Drills and operates hospital two way radios.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Regional Medical Center Everett and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Providence Regional Medical Center Everett received the HealthGrades Distinguished Hospital Award for Clinical Excellence four years in a row.

Required Qualifications:

• Previous switchboard experience in healthcare setting.
• Answering service experience or answering phones at large organizations.

Preferred Qualifications:

• Healthcare experience

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team

Providence has been serving the Pacific Northwest since 1856 when Mother Joseph and four other Sisters of Providence arrived in Vancouver, Washington Territory. Today, Providence is the largest health care provider in Washington located in communities large and small across the state. In western Washington, Providence provides care throughout the greater Puget Sound from Snohomish County to Lewis County.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women\'s services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.

Requsition ID: 452445
Company: Providence Jobs
Job Category: Administrative Support
Job Function: Administration
Job Schedule: Full time
Job Shift: Multiple shifts available
Career Track: Admin Support
Department: 3002 SVC OPS CTR WA PRMCE COLBY
Address: WA Everett 1321 Colby Ave
Work Location: Everett Medical Ctr Colby-Everett
Workplace Type: On-site
Pay Range: $22.50 - $38.82
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.