PBX Operator - Patient Access

Providence; Petaluma (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

Providence Petaluma Valley Hospital is seeking a PBX Operator in the Patient Access Unit. This full-time role supports a high-volume voice communications center, handling hospital telephone console operations, call routing, paging, Net Page, and code initiation to help ensure smooth patient flow.

Under minimal supervision, the operator will also assist with admission activities and maintain audit processes for outpatient accounts.

Qualifications

• 1 year PBX/Telephone Operator or customer service.
• Preferred: Medical Terminology training.
• Hospital or Medical office experience.

Responsibilities

• Operate hospital telephone console and route calls with speed and accuracy.
• Operate overhead paging system, Net Page and initiate codes as needed.
• Serve as radio liaison with Security and Engineering staff.
• Maintain audit process of outpatient accounts and assist admissions.

Skills

PBX operations

Customer service

Education

Medical Terminology training

Job description

PBX Operator in Patient Access Unit at Petaluma Valley Hospital. This position is Full time and will work 8-hour Day Shifts.

Under minimal supervision, the PBX Operator maintains a high volume voice communications center with primary duties including operation of Hospital telephone console, answering and routing calls with speed and accuracy, operation of overhead paging system, Net Page and initiating codes, and functioning as radio liaison with Security and Engineering staff. Secondary duties include maintaining audit process of all hospital outpatient accounts. Will also perform admission activities as required.

Providence caregivers are not simply valued - they're invaluable. Join our team atNorCal HealthConnectand thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 1 year PBX/Telephone Operator or customer service.

Preferred Qualifications:

• Coursework/Training: Medical Terminology training.
• Hospital or Medical office experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.