PBX operator

Methodist-Health-System; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Methodist Dallas Medical Center in Dallas is seeking a dedicated operator to provide police dispatch, emergency systems monitoring, and alert/code paging for physicians, visitors, and staff. You will support the hospital's safety mission by responding quickly, maintaining logs, and coordinating with campus personnel during emergencies.

The ideal candidate has experience with multi-line phone operation and radio dispatch in a healthcare setting, can stay calm under pressure, and communicates

Qualifications

• 6 months in multi-line phone operation and radio dispatching required.
• 6 months communications experience in healthcare or hospital setting preferred.

Responsibilities

• Answer and direct incoming calls. Provide assistance and directory services.
• Attend annual safety training and complete necessary safety training requirements.
• Dispatch appropriate personnel in the event of emergency situations, alerts, group contact utilizing various contact means including paging, radio, and electronic notification tools.
• Maintain activity logs for Police Department, engineering, and other staff as directed/required by position.
• Monitor and react to alarms (i.e. code red, code blue, alert I/II, code EMRT).
• Monitor the fire system and panic alarm system and respond according to policy.
• Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two-way radio communication on campus.
• Other duties as assigned.

Skills

Stress management

Time management

Communication

Flexible schedule

Computer skills

Adaptability

Customer service

Active listening

Self starter

Tools

Microsoft Office

Job description

Job Overview

Hours of Work : 8 Days Of Week : 5 Work Shift : Job Description : Your Job: Provide operator services, police dispatch, emergency systems monitoring, and alert/code paging for physicians, visitors, and staff. Supports the mission, vision, values and strategic goals of Methodist Health System.

Job Requirements

• Able to handle stressful situations and make decisions in a timely manner
• Able to organize work and work area with time constraints in a fast paced environment
• Able to professionally and effectively communicate (orally and in writing)
• Able to work flexible schedule at various campuses within the MHS system
• Computer skills, operating systems not limited to Microsoft Office
• Demonstrates adaptability and is able to flex schedule and perform other duties in the department as needed
• Demonstrates good customer service skills
• Is able to listen and understand customer needs and follows up to assure that both parties are mutually satisfied with the service provided
• Demonstrates initiative, is a self starter

Work Experience

• 6 months in multi-line phone operation and radio dispatching required
• 6 months communications experience in healthcare or hospital setting preferred

Job Responsibilities

• Answer and direct incoming calls. Provide assistance and directory services.
• Attend annual safety training and complete necessary safety training requirements.
• Dispatch appropriate personnel in the event of emergency situations, alerts, group contact utilizing various contact means including paging, radio, and electronic notification tools.
• Maintain activity logs for Police Department, engineering, and other staff as directed/required by position.
• Monitor and react to alarms (i.e. code red, code blue, alert I/II, code EMRT).
• Monitor the fire system and panic alarm system and respond according to policy.
• Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two-way radio communication on campus.
• Other duties as assigned.

About Methodist Dallas Medical Center

Methodist Dallas Medical Center is one of North Texas’ best places to work. And it keeps getting better. The flagship hospital of Methodist Health System, Methodist Dallas is a 595-bed acute care teaching and referral hospital. It is home to the only adult Level I Trauma Center in southern Dallas, the first and only Certified Comprehensive Stroke Center in southern Dallas, and the newly renovated Linda and Mitch Hart Breast Center. Celebrating more than 90 years of service, we strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned: Magnet®-designated hospital 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023 Top 10 Military Friendly® Employer, Gold Designation, 2023 Top 10 Military Spouse Friendly® Employer, 2023 Level III Neonatal Intensive Care Unit Liver, kidney, and pancreas transplantation programs

Methodist Health System Overview

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned: Great Place to Work Certified 2026-2027 Glassdoor’s Best Places to Work 2025 & 2026 Glassdoor’s Best Places to Work in Healthcare, Biotech & Pharma 2026 TIME’s Best Companies for Future Leaders 2025 & 2026 Newsweek’s America’s Most Admired Workplaces 2026 Glassdoor’s Best-Led Companies 2025 Fortune Best Workplaces in Health Care 2025 Military Friendly Gold Employer 2025 Becker’s Hospital Review 150 Top Places to Work in Healthcare 2025 Newsweek’s Americas Greatest Workplaces 2025