PBX Operator

CommonSpirit Health; Prescott (AZ); On-site; USD 24,796 - 30,568; Full time

Job summary

Yavapai Regional Medical Center (DH‑YRMC), part of CommonSpirit Health, seeks a PBX Operator to manage hospital communications and security systems. You will handle calls, operate the switchboard, respond to emergencies, and monitor security systems to ensure seamless, secure communication across the facility.

Ideal candidates will have a High School/GED and 2+ years in PBX, customer service, or a hospital setting; some college and 3+ years hospital or high-volume call center experience are

Qualifications

• High School Graduate/GED.
• Two years PBX operator, customer service, or hospital‑related experience.
• Some college level education.
• Three years customer service experience, preferably in a hospital PBX or high volume call center environment.
• Experience in the hospital setting.

Responsibilities

• Accepts incoming calls, directing them to the proper departments with care and efficiency.
• Places outbound and long‑distance calls as needed.
• Displays a high level of service and commitment to the organization; acts in a friendly, professional manner.
• Speaks clearly and distinctly; demonstrates proper use of the English language.
• Manages calls and operates the switchboard; responds to emergencies and monitors systems to ensure secure communication.

Education

High School Graduate/GED

Some college level education

Job description

Job Summary and Responsibilities

As a PBX Operator, you will be responsible for all operations related to the hospital's communications and security systems.

Daily, you will demonstrate behavior consistent with the Core Values, supporting the hospital's strategic plan and quality improvement initiatives. You will manage calls, operate the switchboard, respond to emergencies, and monitor security systems, ensuring seamless and secure communication.

Success in this role requires exceptional communication, calm under pressure, a commitment to service excellence, and dedication to the hospital's mission and values.

• Knows location of equipment, passwords, and is able to login/out as necessary.
• Follows protocol for rebooting as needed.
• Effectively utilizes computer-based telephony system for all call processing (other than downtime scenarios).
• Accepts incoming calls, directing them to the proper departments with care and efficiency; places outbound and long‑distance calls as needed.
• Displays a very high level of service and commitment to the organization and performs in a friendly, professional, and responsible manner.
• Speaks clearly and distinctly; demonstrates proper use of the English language.

Job Requirements

Required

• High School Graduate/GED.
• Two years PBX operator, customer service, or hospital‑related experience.

Preferred

• Some college level education.
• Three years customer service experience, preferably in a hospital PBX or high volume call center environment.
• Experience in the hospital setting.

Where You'll Work

Yavapai Regional Medical Center (DH‑YRMC) is a part of CommonSpirit Health. The center includes two state‑of‑the‑art acute care hospitals, a robust network of primary and specialty care clinics, modern outpatient health and wellness services, and advanced outpatient medical imaging facilities.

Pay Range

$18.00 - $22.19 per hour