PBX Operator (8A-8P)

Jackson County Hospital District; Marianna (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Jackson County Hospital District in Florida is seeking a courteous and capable PBX/phone operator to manage the hospital's communications system and greet callers, visitors, and patients. You will answer and transfer calls, provide basic information, and coordinate with departments to ensure smooth patient flow.

In this role, you will respond promptly to emergency codes and announcements, support registration tasks as needed, and maintain a professional demeanor under pressure while delivering

Qualifications

• Operates the hospital's PBX/communication system.
• Maintains professional demeanor with callers, visitors, and patients.

Responsibilities

• Operate the hospital's PBX telephone console and communication system (as listed).
• Provide basic information to callers, visitors, and patients.
• Answer incoming calls in a professional manner and transfer to appropriate departments.
• Make overhead paging announcements when requested.
• Respond to emergency codes and announcements according to hospital procedures.
• Assist with registering patients and other duties as assigned.

Skills

PBX operation

Customer service

Phone etiquette

Emergency awareness

Multitasking

Tools

PBX system

Job description

Description

Duties and Responsibilities

• Operate the hospital's PBX telephone console and communication system
• Provide basic information to callers, visitors, and patients
• Acts in a professional manner at all times and knowledgeable of all departments in the facility
• Respond to emergency codes and announcements (such as Code Blue, fire alarms, or disaster alerts) according to hospital procedures
• Demonstrates the ability to be organized and flexible in stressful situations
• Excellent customer service skills and performs other duties as assigned
• Answer incoming calls to the hospital in a professional manner
• Transfer calls to the appropriate departments, patient rooms, physicians, nurses, or staff members
• Make overhead paging announcements when requested
• Assist with other duties such as registering patients, etc.

Requirements

Regulatory Requirements

• Completes annual educational requirements within the assigned time frame
• Maintains regulatory requirements, including all state, federal and Joint Commission regulations related to their department and, as appropriate, to the hospital