Hospital Communications & Security Operator

Commonspirit-Health; Prescott (AZ); On-site; USD 33,000 - 52,000; Full time

Job summary

CommonSpirit Health's Yavapai Regional Medical Center in Prescott is seeking a PBX Operator to manage the hospital's switchboard and communications systems, handle calls, respond to emergencies, and monitor security.

The role requires a high school diploma or GED, 2+ years in PBX or hospital call center settings, and strong customer service skills. Preferred: some college and 3+ years hospital experience. This on-site position supports our core mission and values.

Qualifications

• High School Diploma or GED required.
• Two years PBX operator, customer service, or hospital experience required.
• Some college level education preferred; hospital PBX or high-volume call center experience advantageous.

Responsibilities

• Manage calls and operate the switchboard.
• Respond to emergencies and monitor security systems.
• Direct calls to proper departments with care and efficiency; place outbound and long-distance calls as needed.
• Maintain a high level of service and professional conduct.
• Speak clearly and use proper English.

Skills

PBX operator experience

Customer service

Hospital environment

Education

High School Diploma or GED

Some college

College-level education (preferred)

Job description

Job Summary and Responsibilities

As a PBX Operator, you will be responsible for all operations related to the hospital's Communications and Security Systems.

Daily, you will demonstrate behavior consistent with the Core Values, supporting our hospital's strategic plan and quality improvement initiatives. You will manage calls, operate the switchboard, respond to emergencies, and monitor security systems, ensuring seamless and secure communication.

Success in this role requires exceptional communication, calm under pressure, a commitment to service excellence, and dedication to the hospital's mission and values.

• Knows location of equipment, passwords, and is able to login/out as necessary.
• Follows protocol for rebooting as needed
• Effectively utilizes computer based telephony system for all call processing (other than down time scenarios)
• Accepts incoming calls, directing them to the proper departments with care and efficiency. Also places outbound and long distance calls as needed
• Displays a very high level of service and commitment to organization and performs in a friendly, professional, and responsible manner.
• Speaks clearly and distinctly; demonstrates proper use of the English language

Job Requirements

Required

• High School Graduate/GED
• Two years PBX operator, customer service, or hospital related experience

Preferred

• Some college level education
• Three years customer service experience, preferably in a hospital PBX or high volume call center environment
• Experience in the hospital setting

Where You'll Work

Are you ready to join a healthcare family where your values align with ours? At Dignity Health – Yavapai Regional Medical Center (DH-YRMC), now a proud part of CommonSpirit Health, a not-for-profit integrated healthcare provider, our core mission guides every decision and every interaction.

Here, you'll discover more than just a job; you'll find rewarding career opportunities across a comprehensive network of inpatient and outpatient services. From a vibrant community hospital, YRMC has grown into a leading regional healthcare system.

Today, that means you could be making an impact at:

• Two state-of-the-art acute care hospitals
• A robust network of primary and specialty care clinics
• Modern outpatient health and wellness services
• Acclaimed cardiac diagnostic centers
• Advanced outpatient medical imaging facilities

Elevate your career without sacrificing your quality of life. As you grow with YRMC, you'll find the Prescott area isn't just a place to work – it's an inspiring community designed for living, thriving, and embracing the outdoors. Imagine a charming blend of bygone appeal and modern amenities, coupled with four distinct seasons and nearly year-round sunshine perfect for every adventure.

Say hello to a relaxed lifestyle that empowers you to prioritize both your professional growth and family time. YRMC extends this inviting spirit within our walls, fostering a strong sense of family, and belonging among our team members.

Come experience the exceptional quality of life that YRMC and Prescott offer. Work at the heart of #hellohumankindness and discover where your career and well-being truly connect.