Visitor Management Rep - PRN

BHS Baptist Healthcare System; Lexington (KY); On-site; USD 30,000 - 42,000; Part time

Benefits offered by this job

Retirement Plans

Job summary

BHS Baptist Health Lexington is seeking a Visitor Management Representative (PRN) to greet patients, visitors, vendors and guests with professionalism while supporting hospital security. The role serves as first point of contact, verifies visitor identity, enforces visitation policies, and assists with wayfinding.

You will monitor security cameras, coordinate with Security and Nursing, and report suspicious activity.

Qualifications

• High School Diploma or Equivalent.
• One-Year related experience.

Responsibilities

• Greet patients, visitors, vendors and guests in a professional, courteous manner.
• Verify visitor identity and enforce hospital visitation policies.
• Assist with wayfinding and provide general hospital information.
• Monitor security, report suspicious activity, and coordinate with Security or leadership as needed.

Skills

Customer service

Security awareness

Communication

Professionalism

Attention to detail

Education

High School Diploma or Equivalent

Job description

Summary Job Description

Visitor Management Representative PRN The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical staff across the hospital. The department is staffed 24/7, providing continuous support to clinical operations, security, and patient services. With a focus on professionalism, excellent customer service, and attention to detail, PBX/Switchboard contributes significantly to the smooth, safe, and efficient functioning of the organization. The Visitor Management Representative is responsible for providing exceptional customer service while supporting the hospital's physical security and visitor management program. This position serves as the first point of contact for patients, visitors, vendors, contractors, volunteers, and guests entering the facility. The Visitor Management Representative verifies visitor identity, screens visitors accessing secured areas/units and ensures compliance with hospital security policies. The Visitor Management Representative will also monitor Security cameras for entry points into the facility as well as entrances to their designated unit of work. The Visitor Management Representative works with Security to identify hazards and potential security threats to the facility. In such instances, the Visitor Management Representative will ensure that prompt, appropriate, notifications are made to Security, the Clinical House Supervisor, Emergency Services, and/or any other intervening bodies as applicable.

Job Description

Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner. Provide excellent customer service while maintaining security awareness. Answer questions and provide directions throughout the hospital. Assist visitors with wayfinding and general hospital information. Resolve routine visitor concerns and refer complex issues to Security or department leadership. Maintain a calm, respectful and service-oriented environment for all visitors. Enforce hospital visitation policies in regard to patient units as well as the facility. Verify visitor authorization for restricted nursing units. Deny entry when visitors fail to meet established security or visitation requirements. Identify and report suspicious activity to Security immediately. Assist with after-hours visitor access procedures. Coordinate with Security regarding visitor issues requiring intervention. Communicate effectivelly with nursing units regarding visitation requests. Maintain positive working relations with Patient Access, Nursing, Administrative personnel, and any other department.

Job Requirements

High School Diploma or Equivalent
One-Year related experience

Benefits

Preventive Plan Retirement Plans Flimp Decisions - Flimp Decisions will help you pick the best value plan option given your expected medical needs. The proprietary algorithm provides a personalized financial analysis and recommendation, considering both premium and expected out-of-pocket cost (copays, etc.), as well as other important plan features. If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, Baptist Health is an Equal Employment Opportunity employer.

About Baptist Health

Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410‑bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40‑bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet or Pathway to Excellence designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.

EEO Statement

Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team.

NOTICE OF NONDISCRMISSION AND ACCESSIBILITY TO SERVICES

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.

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