Hospital Switchboard Operator - 24/7 Customer Care

Baptist Health System KY & IN; Lexington (KY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health, Vision, Dental

Life Insurance

Short Term Disability

Long Term Disability

Tuition Reimbursement

5 days Paid Time Off

Bereavement Leave

PTO Sell Back

Emergency Support Fund

Company Match Retirement

Job summary

Baptist Health System KY & IN is seeking a PBX Operator for the day shift to operate the hospital's switchboard and coordinate critical communications. You will handle calls, greet visitors, and support staff with timely information and routing.

The role requires a high school diploma and strong customer service skills; prior hospital or call-center experience is preferred. This on-site position includes comprehensive benefits and a focus on team-based patient care.

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred.
• Ability to handle emergency communications with professionalism.

Responsibilities

• Answer and direct incoming calls, providing courteous customer service to patients, visitors, and staff.
• Greet and assist visitors with professionalism and accurate information.
• Respond promptly to emergency alarms, codes, and critical communications.
• Process work orders and maintain accurate documentation.
• Use hospital communication systems efficiently and maintain technical proficiency.
• Follow hospital safety policies and patient safety standards.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma

Tools

PBX switchboard

Job description

Baptist Health System KY & IN is seeking a PBX Operator for the day shift to operate the hospital's switchboard and coordinate critical communications. You will handle calls, greet visitors, and support staff with timely information and routing.

The role requires a high school diploma and strong customer service skills; prior hospital or call-center experience is preferred. This on-site position includes comprehensive benefits and a focus on team-based patient care.