Hospital Switchboard Operator – 24/7 Emergency Communications

Baptist Health; Corbin (KY); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

PRN (As Needed)

Preventive Plan

Retirement Plans

Flimp Decisions

Résumé du poste

Baptist Health in Corbin, KY, is seeking a PBX Switchboard Operator (PRN, 1st Shift) to manage incoming calls and messaging for the hospital. You will respond to alarms, coordinate emergency codes, and support overhead paging while handling multiple screens and tasks efficiently.

The role emphasizes accuracy in routing messages, adherence to safety procedures, and alignment with Baptist Health's mission and customer service standards.

Qualifications

• High School Diploma or GED required.
• No prior experience required; one year of related switchboard, customer service, or communications experience preferred.
• PBX/switchboard operation training preferred.
• Typing and general office/computer training preferred.
• Basic computer skills required.
• No licensure, certification, registration, or life support certification required.

Responsabilités

• Answer and route incoming calls professionally and provide accurate information to callers.
• Receive, document, and route messages to providers and staff, ensuring timely follow-up.
• Respond to and coordinate emergency codes, alarms, and overhead paging activities.
• Operate switchboard, communication, and information systems while managing multiple tasks.
• Process and route work orders and service requests accurately and efficiently.
• Maintain knowledge of emergency procedures, safety protocols, and compliance requirements.
• Support Baptist Health's mission, values, culture of safety, and customer service standards.
• Complete required training and adhere to organizational policies and regulatory requirements.

Connaissances

Switchboard operations

Customer service

Multitasking

Typing/office software

Formation

High School Diploma or GED

Outils

PBX Switchboard

Description du poste

Baptist Health in Corbin, KY, is seeking a PBX Switchboard Operator (PRN, 1st Shift) to manage incoming calls and messaging for the hospital. You will respond to alarms, coordinate emergency codes, and support overhead paging while handling multiple screens and tasks efficiently.

The role emphasizes accuracy in routing messages, adherence to safety procedures, and alignment with Baptist Health's mission and customer service standards.