PBX Operator

Lake Charles Memorial Hospital; Lake Charles (LA); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Lake Charles Memorial Hospital is seeking a PBX Operator to operate a multi-position switchboard, relay calls, and manage communications for a hospital setting. The role includes paging, language line assistance, and monitoring emergency codes to support patient care and safety.

Qualifications include a high school diploma or equivalent, basic computer skills, and excellent verbal and written communication. Ability to stay patient, solve problems quickly, and work as part of a team is essential.

Qualifications

• High school diploma or equivalent.
• Basic computer skills.
• Capable of clear and succinct verbal and written communications.
• Possess a high level of patience and tenacity.
• Capable of rapid problem identification and resolution.
• Effective communication skills, solid team player and a commitment to providing excellent patient service and professionalism.

Responsabilités

• Answers all incoming calls and relays to proper stations.
• Direct callers in need of language line assistance.
• Monitor generator, fire and medical gas panels for trouble and report to maintenance/ security.
• Answers questions of callers according to hospital policies and regulations.
• Monitor Metasys system for alarms and alerts. Notify proper department.
• Routes call to proper departments, personnel and patient rooms.
• Pages authorized personnel over intercom system.
• Makes necessary announcements regarding visiting hours and other notifications (announces Codes).
• Acts as information center for visitors and outside callers when auxiliary workers are off duty.
• Responsible for documenting necessary information regarding LCMHS Emergency Codes.
• Pages and/or calls personnel on call during off hours for other hospital staff.
• Monitors arrivals of incoming helicopters.
• Logs and notifies repair representatives of phone problems.
• Understands and uses AT&T telephone console and hand set/head set features, and is able to communicate the same.

Connaissances

Verbal communication

Written communication

Team player

Patience and tenacity

Problem-solving

Formation

High school diploma or equivalent

Description du poste

• The PBX Operator operates multi-position switchboard to relay incoming and outgoing calls. Performs miscellaneous communications and clerical duties. Operates radios, beeping and paging systems. Operates mutual aid radio and monitors emergency codes.

SUPERVISION: Reports directly to the PBX Supervisor

RESPONSIBILITIES AND DUTIES:

• Answers all incoming calls and relays to proper stations.
• Direct callers in need of language line assistance.
• Monitor generator, fire and medical gas panels for trouble and report to maintenance/ security.
• Answers questions of callers according to hospital policies and regulations.
• Monitor Metasys system for alarms and alerts. Notify proper department.
• Routes call to proper departments, personnel and patient rooms.
• Pages authorized personnel over intercom system.
• Makes necessary announcements regarding visiting hours and other notifications (announces Codes).
• Acts as information center for visitors and outside callers when auxiliary workers are off duty.
• Responsible for documenting necessary information regarding LCMHS Emergency Codes.
• Pages and/or calls personnel on call during off hours for other hospital staff.
• Monitors arrivals of incoming helicopters.
• Logs and notifies repair representatives of phone problems.
• Understands and uses AT&T telephone console and hand set/head set features, and is able to communicate the same.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

• High school diploma or equivalent.
• Basic computer skills.
• Capable of clear and succinct verbal and written communications.
• Possess a high level of patience and tenacity.
• Capable of rapid problem identification and resolution.
• Effective communication skills, solid team player and a commitment to providing excellent patient service and professionalism.

Physical Demands/Work Environment

• Work requires a variety of physical activities including standing and walking for long periods of time, bending, stooping, and lifting.
• The work environment may be physically confining.
• Visual acuity is required for a variety of specific activities.
• Must have normal hearing or utilize adaptive hearing technology devices that allows true focus on the speaker or subject and or for use of avoiding distractions or background noises.
• Ability to do shift work as required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.