PBX Operator

Coral West Community Hospital; Miami (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Coral West Community Hospital in Miami, FL, seeks a Switchboard/Information Clerk to operate the hospital's Switchboard/PBX, directing calls and providing routine information to patients, families, and staff.

The role includes information clerk duties, basic clerical work, and logging activities. Flexibility in schedule is required to meet patient needs, with occasional overtime and involvement in discharge planning and CQI studies.

Qualifications

• High School graduate or GED preferred.
• Switchboard experience in a hospital setting is preferred.

Responsibilities

• Operate the Switchboard/PBX to provide routine information and direct calls to appropriate areas.
• Perform functions of information clerk and switchboard operator.
• Document in departmental logs as appropriate.
• Perform clerical duties as assigned.
• Participate in CQI studies as assigned.
• Support discharge planning and counseling as needed.
• Overtime may be required occasionally.
• Perform other duties as assigned.

Skills

Multitasking

Communication

Public relations

Professional conduct

Confidentiality

Education

High School Diploma / GED

Job description

To operate the Switchboard/PBX telephones to provide routine information and direct calls to appropriate areas.

Performs function of information clerk.

Performs function of Switchboard Operator.

Documents in the departmental logs are as appropriate.

Performs clerical duties as assigned.

Participates in CQI studies as assigned.

Required to have flexibility of schedule to meet the needs of the patient and family members for purpose of discharge planning, counseling, etc.

Occasionally may require overtime.

Performs other assigned duties as required.

Skills and Abilities

Ability to assess the needs of a job and adjust accordingly.

Ability to follow and understand written and oral instructions.

Able to get along with coworkers, visitors, supervisors, etc.

Maintains a professional level of conduct and appearance.

Practices good public and guest relations by displaying a friendly and cheerful manner.

Displays good judgement and tact when dealing with complaints and situations where the policies of the hospital are being enforced.

Uses personal judgement and specialized knowledge to give information to people.

Communicates well. Speaks clearly and listens carefully.

Adheres to policy and procedures as set forth by the hospital.

Maintains confidentiality of patient information.

Assists patient and their families in their needs.

Ability to multitask.

Physical Demands

Exerting up to 20 pounds of force often and negligible amount of force frequently to lift, carry, push, putt or otherwise move objects. Minimal sedentary work but involves much standing, walking, bending, stooping, kneeling and climbing with frequency. May on occasion require lifting up to 50 pounds.

Working Conditions

Inside: Protection from weather conditions but not necessarily from temperature changes.

Reasoning Development

Apply principles of rational systems to solve practical problems.

Mathematical Development

Add, subtract, multiply, and divide all units of measure.

Language Development

Reading: Read and understand instructions, manuals, etc.

Writing: Be able to write simple basic reports as needed.

Speaking: Be able to speak with poise, voice control, and confidence, using correct English and well-modulated voice.

Relationships to Data, People and Things

Data: Coordinating: Determining time, place, and sequence of operations or action to taken based on analysis of data; executing determination of and/or reporting on events.

People: Speaking-Signaling: Talking with and/or people to convey or exchange information. Includes giving instructions and/or directions to helpers, assistants, or co-workers.

Qualification

To do this job you must have the following amount of total education required:

High School graduate or GED preferred.

Switchboard experience in a hospital setting is preferred.