PBX Operator

TEKsystems; California (MO); On-site; USD 28,000 - 40,000; Full time

Job summary

TEKsystems seeks a contract hospital communications specialist in Mission Viejo, CA, to support patient, visitor, and staff needs in a fast-paced hospital environment.

You will answer and route calls, screen callers, and respond to emergencies while coordinating with security, EVS, and Facilities. Strong customer service and calm handling of urgent situations are essential for success.

Qualifications

• Experience in hospital call center operations is a plus.
• Strong communication and composure in high-volume environments.
• Ability to screen callers and provide basic information or assistance.

Responsibilities

• Answer and route incoming internal and external calls.
• Screen callers and provide basic information or assistance.
• Respond to emergency calls and announce overhead emergency codes.
• Dispatch security and communicate with EVS and Facilities.
• Monitor work orders, radio communications, and security/door alarm systems.
• Use hospital communication systems (Maintenance Connection, Everbridge, CSoft, and Linnell).
• Look up departments and contacts using the digital directory.
• Handle high call volumes and urgent situations while remaining calm and professional.
• Provide excellent customer service to patients, visitors, and staff.

Skills

customer service

customer support

pbx phone

phone system

dispatch

Job description

Job Description

This opportunity provides you the chance to develop valuable healthcare operations and communications experience in a fast-paced hospital environment while building skills in customer service, emergency response coordination, and multi-system call center operations.

Key Responsibilities

• Answer and route incoming internal and external calls.
• Screen callers and provide basic information or assistance.
• Respond to emergency calls and announce overhead emergency codes.
• Dispatch security and communicate with Environmental Services (EVS) and Facilities.
• Monitor work orders, radio communications, and security/door alarm systems.
• Use hospital communication systems (Maintenance Connection, Everbridge, CSoft, and Linnell).
• Look up departments and contacts using the digital directory.
• Handle high call volumes and urgent situations while remaining calm and professional.
• Provide excellent customer service to patients, visitors, and staff.

Skills

Customer service, Customer support, pbx phone, phone system, dispatch

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Mission Viejo, CA 92691.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mission Viejo,CA 92691.

Application Deadline

This position is anticipated to close on Aug 7, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.