PBX/Mail Clerk

Sutter Health; Lake (ID); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Union presence

Job summary

Sutter Eden Medical Center, part of Sutter Health, is seeking a Night Shift PBX/Call Center assistant. The role handles incoming calls, routes to departments, and captures messages while answering basic inquiries about hours, directions, and contact numbers.

Primary duties emphasize privacy and service quality in a healthcare setting. Qualified candidates will have a HS diploma or GED and strong communication, problem-solving, and time-management skills.

Qualifications

• HS Diploma or GED required.
• Keen problem-solving and adapt to unforeseen scenarios.
• Ability to interpret data and schedules.
• Excellent written and verbal communication with team, patients, and staff.
• Strong time management and prioritization within policies.
• Proficient with Microsoft Office: Word, Excel, Outlook.
• Work independently and as part of a team in interruptions.
• Maintain patient PHI privacy.
• Build collaborative relationships to achieve objectives.

Responsibilities

• Receives incoming calls and routes to appropriate department.
• Takes messages as needed and follows up.
• Provides basic information about hours, directions, and phone numbers.
• Ensures privacy and complies with regulations in handling information.

Skills

Problem-solving

Data interpretation

Communication skills

Time management

MS Office

Prioritization

Independence

PHI privacy

Team collaboration

Education

HS Diploma/GED

Tools

PBX system

Job description

We are so glad you are interested in joining Sutter Health!

Organization:

SEMC - Sutter Eden Medical Center

Position Overview:

Receives incoming calls to the main switchboard/Private Branch Exchange (PBX), routes them to the appropriate department or person, and takes messages as needed. Handles basic questions about the business, including hours of operation, directions and phone numbers for individuals and departments. Gains confidence and cooperation from the physicians, staff, and other healthcare providers through competent job performance, attentive monitoring and care, and effective communication. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.

Education:

• HS Diploma or General Education Diploma (GED)

SKILLS AND KNOWLEDGE:

• Keen problem-solving ability: comfortable performing in unforeseen scenarios and quickly changing from one task to another.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Basic knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s protected health information (PHI).
• Build collaborates relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift:

Nights

Schedule:

Short Hour

Shift Hours:

8

Days of the Week:

Variable

Weekend Requirements:

Every other Weekend

Benefits:

No

Unions:

Yes

Position Status:

Non-Exempt

Weekly Hours:

8

Employee Status:

Temporary Employee (Fixed Term)

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $29.83 to $37.75 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.