PBX/Mail Clerk

Sutter Health; Castro Valley (CA); Presencial; USD 41.000 - 52.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Equal opportunity employer

Temporary employee status

Descripción de la vacante

Sutter Eden Medical Center (SEMC) seeks an organized and patient-focused switchboard operator. You will receive calls, route them to departments, and relay messages while providing basic information about hours and directions.

Maintain strict PHI privacy and work with hospital staff to ensure smooth operations. The role requires multi-tasking, teamwork, and adherence to privacy regulations in a fast-paced medical environment.

Formación

• HS Diploma or GED required per job listing.
• Strong problem-solving abilities for variable call scenarios.
• Clear written and verbal communication with staff and patients.
• Ability to manage time and work within procedures to meet deadlines.

Responsabilidades

• Answer incoming calls and route to appropriate department.
• Take messages and provide basic information (hours, directions, phone numbers).
• Protect patient privacy and PHI according to regulations.
• Collaborate with physicians, staff and hospital personnel to ensure smooth operations.

Conocimientos

Problem solving

Communication skills

Time management

PHI privacy

Microsoft Office

Educación

HS Diploma or GED

Herramientas

Microsoft Office Suite

Descripción del empleo

Organization

SEMC - Sutter Eden Medical Center

Position Overview

Receives incoming calls to the main switchboard/Private Branch Exchange (PBX), routes them to the appropriate department or person, and takes messages as needed. Handles basic questions about the business, including hours of operation, directions and phone numbers for individuals and departments. Gains confidence and cooperation from the physicians, staff, and other healthcare providers through competent job performance, attentive monitoring and care, and effective communication. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.

Education

Job Description

• HS Diploma or General Education Diploma (GED)

Skills And Knowledge

• Keen problem-solving ability: comfortable performing in unforeseen scenarios and quickly changing from one task to another.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Basic knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s protected health information (PHI).
• Build collaborates relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift

Nights

Schedule

Short Hour

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

Every other Weekend

Benefits

No

Unions

Yes

Position Status

Non-Exempt

Weekly Hours

8

Employee Status

Temporary Employee (Fixed Term)

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $29.83 to $37.75 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.