Clerical Operations Clerk

Sutter Health; Lakeport (CA); On-site; USD 39,000 - 47,000; Part time

Job summary

Sutter Health in Lakeport, California is seeking a per diem/casual Scheduling Clerk for interventional radiology, diagnostic imaging and related procedures. The role focuses on coordinating patient appointments, confirming details with patients, and communicating with physicians and staff to ensure timely examinations.

Requirements include a HS diploma or GED and about 2 years of recent scheduling or office experience. The position is on-site with occasional weekend coverage and union presence.

Qualifications

• HS Diploma or General Education Diploma (GED)
• 2 years of recent experience.

Responsibilities

• Schedules patients for interventional radiology, diagnostic imaging and special procedure exams.
• Explains special procedures and preps to outpatients; instructs patients on diets, medications and post procedure instructions.
• Answers phones courteously and handles appointment requests and scheduling questions.
• Informs staff and physicians of patient arrivals, cancellations and concerns.

Education

HS Diploma or GED

Job description

We are so glad you are interested in joining Sutter Health!

Organization

SLH-Sutter Lakeside Hospital

Position Overview

Regulates and maintains patient appointment schedules for interventional radiology, diagnostic imaging and special procedures.

Job Description

JOB ACCOUNTABILITIES

Operations

• Schedules patients for interventional radiology, diagnostic imaging and special procedure exams.
• Is knowledgeable about scan types, preparations, length of exams, schedule guidelines, i.e. which are monitored by a physician.
• Reads clinical information from the orders, schedules appropriately; requests assistance from interventional radiology technologists, nurses or physicians regarding appropriate scheduling.
• Correlates scheduling of same day examinations with radiologists and nurses as to the time slot/preparation.
• Schedules patients with requests from physicians.
• Schedules patients with faxed requests.
• Explains special procedures and preps to outpatients. Instructs patients on diets, medications and post procedure instructions.
• Arranges copies for patients needing films when being referred for outside treatment.
• Informs patients about lab information and follows up on lab results before examination date.
• Maintains the upkeep of the scheduling book and future booked exams. Maintains the follow up appointment patient log sheet.
• Acts as liaison between medical offices, nurses, radiologists and physicians when booking any patients requiring admittance.
• Obtains from each patient appointment the following: name, medical record number, date of birth, and daytime phone number, requesting physician or medical facility. Obtains medication information, height, weight and previous medical history.
• Screens patients thoroughly using the history/screening form. Alerts radiologist of severe contrast allergies or other issues in medical history which may impact procedures prior to exam date to enable us to arrange pre-medication or labs.
• Acts as liaison when follow up labs are required.
• Confirms appointments and preparations the day before with patient and nurses.
• Reschedules waiting patients as necessary in emergencies.
• Creates color coded folders, labels folder with medical record labels, files folders. Supplies nurse with appropriate patient information.
• Informs staff and physicians of patient arrivals, cancellations and concerns.
• Expedites jacket and chart troubleshooting for add-on patients.

Phones/Faxes/Supplies

• Answers phones courteously, handles appointment requests and scheduling questions from physicians, nurses, clinical staff and patients.
• Answers general questions from patients and staff.
• Checks fax machine daily for orders and patient information pertaining to schedule exam.
• Faxes appropriate paperwork.
• Informs the ordering clerk when supplies are running low, folders, labels etc. Inventories and orders all office supplies regularly as assigned or needed. Participates in continuous quality improvement activities.

Education

HS Diploma or General Education Diploma (GED)

Typical Experience

2 years of recent experience.

Job Shift

Days

Schedule

Per Diem/Casual

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

Occasionally

Benefits

No

Unions

Yes

Position Status

Non-Exempt

Weekly Hours

0

Employee Status

Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $28.25 to $34.43 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.