PBX & Guest Services Operator — Luxury Resort

Hyatt Hotels; Lake Buena Vista (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Renaissance Orlando Resort and Spa in Orlando, FL is seeking a Telephone/PBX Operator who delivers exceptional guest service as the first point of contact for guests. You will manage incoming and outgoing calls with professionalism and empathy in a fast-paced hospitality setting.

The ideal candidate has excellent communication skills, prior PBX or multi-line system experience, and a friendly, team-oriented approach.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills, both verbal and written.
• Previous experience operating a PBX or multi-line phone system preferred.
• Strong customer service skills and ability to remain calm under pressure.
• Basic computer skills, including proficiency in Microsoft Office and email.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Serve as the first point of contact for guests by handling all incoming and outgoing calls with professionalism.
• Provide courteous guest assistance and routing calls to appropriate departments.

Skills

PBX experience

Excellent communication

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Renaissance Orlando Resort and Spa in Orlando, FL is seeking a Telephone/PBX Operator who delivers exceptional guest service as the first point of contact for guests. You will manage incoming and outgoing calls with professionalism and empathy in a fast-paced hospitality setting.

The ideal candidate has excellent communication skills, prior PBX or multi-line system experience, and a friendly, team-oriented approach.