Telephone/PBX/AYS Operator

Hyatt Hotels; Lake Buena Vista (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Renaissance Orlando Resort and Spa in Orlando, FL is seeking a Telephone/PBX Operator who delivers exceptional guest service as the first point of contact for guests. You will manage incoming and outgoing calls with professionalism and empathy in a fast-paced hospitality setting.

The ideal candidate has excellent communication skills, prior PBX or multi-line system experience, and a friendly, team-oriented approach.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills, both verbal and written.
• Previous experience operating a PBX or multi-line phone system preferred.
• Strong customer service skills and ability to remain calm under pressure.
• Basic computer skills, including proficiency in Microsoft Office and email.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Serve as the first point of contact for guests by handling all incoming and outgoing calls with professionalism.
• Provide courteous guest assistance and routing calls to appropriate departments.

Skills

PBX experience

Excellent communication

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Property Description

Elevate your career by joining the vibrant team at Renaissance Orlando Resort and Spa! Located in the heart of the magic, our resort offers an exhilarating work environment just steps away from Disney's world-renowned attractions. We are seeking energetic and passionate individuals to be part of our dynamic team. With modern luxury, exceptional amenities, and a commitment to extraordinary guest experiences, Renaissance Orlando is the perfect place to showcase and develop your hospitality skills. As a team member, you'll be part of a culture that values innovation, excellence, and growth, with ample opportunities for career advancement. Join us in creating unforgettable moments for our guests in a high-energy, fun-filled setting.

Overview

We are looking for a Telephone/PBX Operator who is passionate about providing exceptional service and creating memorable experiences for our guests. In this role, you will be the first point of contact for our guests and will be responsible for handling all incoming and outgoing calls with professionalism and efficiency. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Join our team and become a part of a culture that values teamwork, respect, and hospitality.

Qualifications

• High school diploma or equivalent


• Excellent communication skills, both verbal and written


• Previous experience operating a PBX or multi-line phone system preferred


• Strong customer service skills and the ability to remain calm under pressure


• Basic computer skills, including proficiency in Microsoft Office and email


• Ability to work a flexible schedule, including weekends and holidays

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage


• Dental & Vision Coverage


• 24/7 Teledoc service


• Free Maintenance Medications


• Pet Insurance


• Hotel Discounts


• Tuition Reimbursement


• Paid Time Off (vacation, sick, bereavement, and Holidays).


• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.