Hospitality PBX & Guest Services Operator

Davidson Hospitality Group; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Renaissance Orlando Resort and Spa is seeking a Telephone/PBX Operator to be the first point of contact for our guests, handling all incoming and outgoing calls with professionalism and efficiency. You will bring excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced hospitality setting, contributing to memorable guest experiences.

Davidson Hospitality Group offers a benefits-rich environment with opportunities for growth and a culture that values

Qualifications

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Experience operating a PBX or multi-line phone system preferred.
• Strong customer service skills and ability to stay calm under pressure.
• Basic computer skills, including proficiency in Microsoft Office and email.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Handle all incoming and outgoing calls professionally and efficiently.
• Be the first point of contact for guests and assist with information as needed.

Skills

Excellent communication skills

Multitasking ability

Customer service

Basic computer skills

PBX system experience

Education

High school diploma or equivalent

Tools

PBX system

Job description

Renaissance Orlando Resort and Spa is seeking a Telephone/PBX Operator to be the first point of contact for our guests, handling all incoming and outgoing calls with professionalism and efficiency. You will bring excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced hospitality setting, contributing to memorable guest experiences.

Davidson Hospitality Group offers a benefits-rich environment with opportunities for growth and a culture that values