PBX & Guest Services Supervisor

Eden Roc Miami Beach; Miami Beach (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Eden Roc Miami Beach is seeking a Telephone/PBX Operator to be the first point of contact for our guests, handling all incoming and outgoing calls with professionalism and warmth. This role requires excellent communication and the ability to multitask in a fast-paced luxury environment.

You will join a culture of teamwork and hospitality, with opportunities to grow within a renowned oceanfront resort and enjoy benefits including medical coverage, hotel discounts, tuition reimbursement, and paid

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• PBX or multi-line phone system experience preferred.
• Strong customer service and ability to stay calm under pressure.
• Basic computer skills including Microsoft Office and email.
• Ability to work a flexible schedule, including weekends and holidays.

Skills

Excellent communication skills

Customer service skills

Ability to multitask

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Email systems

Job description

Eden Roc Miami Beach is seeking a Telephone/PBX Operator to be the first point of contact for our guests, handling all incoming and outgoing calls with professionalism and warmth. This role requires excellent communication and the ability to multitask in a fast-paced luxury environment.

You will join a culture of teamwork and hospitality, with opportunities to grow within a renowned oceanfront resort and enjoy benefits including medical coverage, hotel discounts, tuition reimbursement, and paid