PBX Operator

Montage International; Healdsburg (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Montage International is seeking a courteous PBX Operator to manage guest communications in our Healdsburg hotel. You will answer calls, transfer to departments, and assist guests with requests while maintaining exceptional service standards.

Ideal candidates bring a high school diploma, clear verbal and written communication, and the ability to multitask in a fast-paced hotel environment. Basic computer skills and professional phone etiquette are essential for success.

Qualifications

• High School Diploma or equivalent required.
• Clear verbal and written communication skills required.
• Ability to multitask in a fast-paced environment.
• Basic computer knowledge required.
• Excellent telephone etiquette and customer service skills required.

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls.
• Providing prompt and courteous switchboard services to guests, including message taking when necessary.
• Forwarding messages and faxes to guests and departments.
• Answering basic inquiries for guests in a courteous and efficient manner.
• Assisting the front desk with miscellaneous tasks as needed.
• Performing any other job-related duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Computer literacy

Education

High School Diploma or equivalent

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

PBX Operator

The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX Operator to handle all communications and guest requests in a positive and professional manner.

Essential Functions

• Answering and processing all incoming/outgoing guest and in-house calls
• Providing prompt and courteous switchboard services to our guests, including message taking when necessary
• Forwarding messages and faxes as needed to guests and various departments
• Answering basic inquiries for guests in a courteous and efficient manner
• Remaining aware of daily events, restaurant, entertainment, and special events in local area
• Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards
• Managing 3-4 calls per minute
• Posting appropriate telephone charges when required
• Adhering to safety regulations and emergency procedures
• Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more
• Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary
• Performing any other job related duties as assigned

Qualifications

• High School Diploma or equivalent required
• Previous communications or switchboard experience preferred
• Clear and effective verbal and written communication skills required
• Must be willing and able to multi-task
• Basic knowledge of computers and computer-aided research required
• Must have excellent telephone etiquette and customer service skills

Physical Requirements

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

Pay Scale

The pay scale* for this position is $24.25

• The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.