PBX Agent

Montage Hotels & Resorts; Laguna Beach (CA); Presencial; USD 25 000 - 36 000; Tempo integral

Resumo da oferta

Montage International in Laguna Beach is seeking a PBX Operator to manage all guest communications with a courteous, efficient mindset. The role centers on handling incoming/outgoing calls, messages, and basic inquiries while coordinating with hotel departments and emergency procedures.

You will contribute to a premium guest experience, maintain professionalism, and support front desk tasks when needed. Prior switchboard or hospitality experience is preferred, with a high standard of service and

Qualificações

• Clear and effective verbal and written communication skills required.
• Must be willing and able to multi-task.
• Excellent telephone etiquette and customer service skills.

Responsabilidades

• Answering and processing all incoming/outgoing guest and in-house calls
• Providing prompt and courteous switchboard services, including message taking
• Forwarding messages and faxes to guests and departments
• Answering basic inquiries for guests in a courteous and efficient manner
• Staying aware of daily events, local area restaurants and entertainment
• Ensuring wake-up calls are monitored and placed per hotel policies
• Handling multiple calls per minute
• Posting telephone charges when required
• Adhering to safety regulations and emergency procedures
• Coordinating communications within the hotel and with life safety systems
• Assisting the front desk with miscellaneous tasks
• Performing other related duties as assigned

Conhecimentos

Clear verbal & written communication

Multi-tasking

Telephone etiquette

Computer basics

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

PBX Operator

Summary The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX Operator to handle all communications and guest requests in a positive and professional manner.

Essential Functions

• Answering and processing all incoming/outgoing guest and in-house calls
• Providing prompt and courteous switchboard services to our guests, including message taking when necessary
• Forwarding messages and faxes as needed to guests and various departments
• Answering basic inquiries for guests in a courteous and efficient manner
• Remaining aware of daily events, restaurant, entertainment, and special events in local area
• Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards
• Managing 3-4 calls per minute
• Posting appropriate telephone charges when required
• Adhering to safety regulations and emergency procedures
• Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more
• Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary
• Performing any other job related duties as assigned

Qualifications

• High School Diploma or equivalent required
• Previous communications or switchboard experience preferred
• Clear and effective verbal and written communication skills required
• Must be willing and able to multi-task
• Basic knowledge of computers and computer-aided research required
• Must have excellent telephone etiquette and customer service skills

Physical Requirements

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

The pay scale for PBX Agent is $22.00.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.