Telephone Sales Agent (Part time)

Montage International; Laguna Beach (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free meals

Free uniforms and cleaning

401 k retirement plan with company-m​e

Hotel Discounts

Healthcare benefits

Job summary

Montage International seeks a Telephone Sales Agent to handle guest orders by phone or digital channels, describe menu items, and upsell offerings, contributing to a warm guest experience in our dining programs.

You will support In-Room Dining, enter orders in the POS, coordinate with kitchen and service staff, and assist with administrative tasks. A hospitality mindset, reliability, and strong communication are essential.

Qualifications

• Passion for food & beverage industry and guest service.
• Ability to take orders accurately by phone or digital platforms.
• Friendly, personable, and engaging communication.
• Willingness to learn and grow with the team.

Responsibilities

• Supports In-Room Dining by answering calls and taking guest orders.
• Provide menu recommendations and address dietary inquiries.
• Enter guest orders into POS with accuracy for special requests.
• Coordinate with kitchen and service staff for timely preparation and delivery.
• Upsell menu items, promotions, and special offerings to guests.
• Process payments including cash, card, and discounts.
• Assist with emails, supplies, and data entry; maintain order accuracy.
• Keep the office organized and clean and assist with cash handling.

Skills

Order taking

Food & beverage experience

Customer service

POS system

Tools

POS system

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. At Montage, It’s All Because of YOU!

Telephone Sales Agent

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun.At Montage, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage is more than a job; it’s a way of life. Don’t just imagine the possibility—join us.

Your Leadership

• Supports the In-Room Dining department and its staff by answering incoming calls and taking guests’ orders via phone or digital platforms and special requests
• Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions
• Accurately enter guest orders into the point-of-sale (POS) system, ensuring all special requests and modifications are correctly recorded
• Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests
• Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue
• Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions
• Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go out
• Assist with keeping the office clean and organized
• Close out cash banks and pay out servers as needed
• Deliver on guests’ expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside the scope of duties, based on business needs

About You

• You enjoy order taking and assisting others
• You have a passion for the food and beverage industry
• You are personable and engaging
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity

Must Haves

• Ability to work a flexible schedule including weekends and holidays
• Ability to collaborate in a team environment
• Basic communication skills
• Food and beverage experience, a plus

You will Enjoy

• Free meals
• Free uniforms and cleaning
• Ongoing community outreach events
• Associates’ events throughout the year
• 401 [k] retirement plan with company matching
• Hotel Discounts
• Healthcare benefits

Physical Requirements

• Ability to stand and exercise mobility for extended periods of time during your scheduled shift
• Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift
• Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis

The pay scale for Telephone Sales Agent is $17.90. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V.

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

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