Guest Services Agent (Overnight)

Montage Hotels & Resorts; Healdsburg (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Montage Hotels & Resorts in Healdsburg, CA seeks a Guest Services Agent to deliver a warm welcome and seamless guest experience. You will manage front-drive duties, assist with luggage, and coordinate guest transport while sharing knowledge about rooms and hotel services.

The role requires customer-service excellence, strong communication, and the ability to work in a fast-paced luxury hotel environment, including weekends and evenings. Training and benefits align with Montage standards.

Qualifications

• College degree preferred.
• Minimum of two years’ experience in a luxury hotel.
• Minimum of two years’ experience in customer service.
• Valid state driver’s license required and ability to operate all passenger vehicles.
• Excellent telephone etiquette and guest recovery skills.
• Strong organizational and time management abilities; positive attitude.
• Must be dependable and able to work weekends, nights and holidays.

Responsibilities

• Greet guests with a warm, sincere welcome.
• Direct guests and vehicles on the front drive and assist with parking.
• Assist with luggage, hotel and room orientations, and guest transport.
• Provide knowledge about hotel rooms, services, and features to guests.
• Deliver amenities to guest rooms and maintain luggage/golf cart cleanliness.
• Follow hotel guidelines and talk points; operate shuttle during peak periods.

Skills

Customer service

Telephone etiquette

Guest recovery

Interacting with guests

Time management

Organizational skills

Positive attitude

Dependable

Education

College Degree preferred

Two years’ luxury hotel experience

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Hereto apply internally.

Summary

The Guest Services Agent is responsible for greeting the guest with a warm and sincere welcome.

Essential Functions

Job duties include, although are not limited to:

• Welcoming guests to the hotel and ensuring a pleasant arrival and departure
• Directing guests and vehicles on the front drive
• Parking and retrieving guest and hotel vehicles
• Being knowledgeable about hotel rooms, services and features and relaying information to guests
• Assisting with luggage and doing hotel and room orientations
• Assisting with guest transport throughout the resort
• Cleaning and maintaining luggage and golf carts to hotel standards
• Delivering amenities and other items to guest rooms
• Following hotel guidelines and talking points.
• Driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals.
• Operating the associate shuttle service during peak periods when off-site parking is necessary.
  
  

Qualifications

• College Degree preferred.
• Minimum of two years’ experience in a luxury hotel preferred.
• Minimum of two years’ experience in customer service.
• Ability to operate all types of passenger vehicles (standard and automatic)
• Valid state driver’s license required
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast paced environment.
• Excellent organizational and time management skills.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.
  
  

Physical Requirements

Must be able to stand for extended periods of time, approximately six hours. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. Must be able to lift and carry 60 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently. Must be able to bend, stoop, squat and stretch to fulfill cleaning and luggage handling tasks. This position requires significant time spent in an outdoor environment.

The pay scale* for this position is $19.20.

• The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.
• Associates who work between 11:00 p.m. and 7:00 a.m., and whose shifts include at least 50% of hours within that time frame, will receive an additional $1.50 per hour
  
  

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.