PBX Operator

Montage International; Bluffton (SC); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Montage International in Bluffton, SC is seeking a friendly PBX Operator to serve as the heartbeat of the hotel, handling all incoming and outgoing calls and guest requests with professional courtesy.

You will provide prompt switchboard services, forward messages, answer basic inquiries, and stay aware of local events to assist guests. Prior switchboard experience preferred; HS diploma required; strong communication and multitasking skills are essential.

Qualifications

• High School Diploma or equivalent required.
• Previous switchboard experience preferred.
• Clear verbal and written communication skills.
• Ability to multitask and use computers.

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls.
• Providing prompt switchboard services and message taking.
• Forwarding messages and faxes to guests and departments.
• Assisting with basic guest inquiries and local information.

Skills

Verbal communication

Written communication

Multi-tasking

Telephone etiquette

Education

High School Diploma or equivalent

Tools

Computer basics

Job description

## PBX OperatorApplylocations: USA - SC - Blufftontime type: Full timeposted on: Posted Todayjob requisition id: R43604## Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. **If you are an internal applicant, please log into Workday and apply for your application to be considered.****Please Click Here** **to apply internally.****PBX Operator*****SUMMARY***The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX Operator to handle all communications and guest requests in a positive and professional manner.***ESSENTIAL FUNCTIONS***Job duties include; although are not limited to:* Answering and processing all incoming/outgoing guest and in-house calls* Providing prompt and courteous switchboard services to our guests, including message taking when necessary* Forwarding messages and faxes as needed to guests and various departments* Answering basic inquiries for guests in a courteous and efficient manner* Remaining aware of daily events, restaurant, entertainment, and special events in local area* Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards* Managing 3-4 calls per minute* Posting appropriate telephone charges when required* Adhering to safety regulations and emergency procedures* Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more* Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary* Performing any other job related duties as assigned***QUALIFICATIONS**** High School Diploma or equivalent required* Previous communications or switchboard experience preferred* Clear and effective verbal and written communication skills required* Must be willing and able to multi-task* Basic knowledge of computers and computer-aided research required* Must have excellent telephone etiquette and customer service skills***PHYSICAL REQUIREMENTS***Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.*In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.*